Below you'll find a list of all posts that have been categorized as “crisis management expert”
Not sure why your crisis communications aren’t having the desired effect? You could be missing one of these vital components. It’s hard to read the headlines without seeing a crisis or two, and, except in rare cases, they all require a response. These responses take many forms – press releases, …
Buffet chain’s reputation on the line after disgusting video goes viral It’s a lesson we hammer repeatedly with clients and on this blog; the pervasiveness of cell phones means the question is not if your organization’s shady practices will be exposed, but when. Case in point, the latest viral video …
Bernstein Crisis Management president shares valuable insight in latest interview We were honored recently to have the Baltimore Sun’s Candy Thomson sit down with our very own Jonathan Bernstein for an interview as part of the paper’s “5 Questions” series. The BCM Blogging Team https://www.bernsteincrisismanagement.com/
We revisit the embattled Australian company’s situation after the flames die down The hallmark of an intelligent business isn’t that it never encounters trouble, but rather how it manages to continue on afterwards. In a recent blog post, we blasted AussieMite‘s abrasive social media crisis management for stakeholder backlash against …
The ball of sordid tales and blatant lies that makes up one-time vice presidential candidate John Edward’s personal life continues to unravel in the public eye, and with it goes a reputation and image which had been carefully pieced together through years of work. In an article for The Atlantic, …
Knowing when someone is telling you the truth is very beneficial to those in the crisis management field; understanding the reality of a situation is critical if you want to cover all the angles. In addition, if you have to pitch your services, knowing when a potential client is really …
Businesses are not the only ones that can suffer a reputation crisis, individuals are vulnerable as well. Unfortunately for them, sports figures Alex Rodriguez and Michael Phelps are finding that out the hard way. In the latest issue of Crisis Manager, guest author Rick Kelly explores the reputation management strategies …
This past edition of Crisis Manager featured a guest article by a source who is extremely familiar with crises. A 30-year veteran of the Oregon State Police, including his current nine-year stint as Public Information Officer, Gregg Hastings handled the media during the intense search for the missing James Kim …
My friend and professional associate, Gerald Baron, authors his own blog, the Crisisblogger, covering stories ranging from the recent salmonella outbreak to his opinions of the White House website. An engaging and enlightening read on the subject of crisis management in this new era of communication, I highly recommend that …
Stephen C. Rafe makes some very good points in his article reported in Crisis Manager – The Internet Newsletter About Crisis Management about the appropriate responses to crisis that a company should take. It’s important in any crisis to avoid confrontational and defensive behavior when confronted by critics. Rafe says …
I just had the privilege of reprinting an article by renowned crisis management consultant and philosopher Ian Mitroff in my Crisis Manager ezine, as distributed by email to my subscribers. It will soon be archived on my website, but I wanted to go ahead and re-post the article here as …
