Asiana Digs its Reputation Hole Deeper By Suing KTVU

Posted on: 16, Jul 13

Erik Bernstein crisis communications, crisis expert, crisis management, Crisis Prevention, crisis public relations, Crisis Response, disaster crisis management, Erik Bernstein, Jonathan Bernstein, PR, public relations, reputation management, strategic reputation management Leave a Comment

Attempting to shift blame is never a good crisis management strategy In a move that would leave any competent crisis management pro shaking his/her head in disgust, Asiana Airlines has announced it will be suing the TV station that mistakenly aired a list of false and offensive names said to …

Crisis Management Advice for Golden Corral

Posted on: 09, Jul 13

Erik Bernstein crisis communications, crisis management, crisis management expert, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internal crisis management, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, strategic reputation management Leave a Comment

Buffet chain’s reputation on the line after disgusting video goes viral It’s a lesson we hammer repeatedly with clients and on this blog; the pervasiveness of cell phones means the question is not if your organization’s shady practices will be exposed, but when. Case in point, the latest viral video …

Cubs Player’s Twitter Complaints Cost Him

Posted on: 19, Jun 13

Erik Bernstein crisis management, Crisis Prevention, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, strategic reputation management Leave a Comment

Personal Crisis Management 101: Don’t trash talk your employer online! It continues to amaze us how prominent individuals post on social media as if nobody else is watching. News flash: EVERYONE is watching! Just look at the case of former Chicago Cubs third baseman Ian Stewart, who further reduced his …

Crisis Management Tactics: Online Reputation Management

Posted on: 17, Jun 13

Erik Bernstein crisis management, crisis preparation, Crisis Prevention, crisis public relations, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, PR resources, public relations, reputation management, social media, strategic reputation management Leave a Comment

Protecting your good name online is key to success Welcome to another entry in our Crisis Management Tactics series! Today we’re discussing a tactic that many are familiar with, but few have mastered – online reputation management. Right now, most organizations are still operating with a serious handicap when it …

AussieMite’s Social Media Crisis Management Revisited

Posted on: 11, Jun 13

Erik Bernstein crisis communications, crisis management, crisis management expert, crisis management tactics, crisis planning, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, strategic reputation management Leave a Comment

We revisit the embattled Australian company’s situation after the flames die down The hallmark of an intelligent business isn’t that it never encounters trouble, but rather how it manages to continue on afterwards. In a recent blog post, we blasted AussieMite‘s abrasive social media crisis management for stakeholder backlash against …

Crisis Management Ostrich Alert for Colleges & Universities

Posted on: 09, Apr 13

Jonathan Bernstein crisis avoidance strategy, crisis communications, crisis management, crisis planning, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, internal crisis management, Jonathan Bernstein, public relations, reputation management, risk assessment, school crisis management, strategic reputation management Leave a Comment

You Might Be An Ostrich If….. If you haven’t already initiated an independent investigation to determine whether or not you could be the next Penn State or Rutgers…you might be an ostrich. If you know that something which has happened or is happening on your sports programs could seriously harm …

The Crisis Show

Posted on: 13, Jun 12

Erik Bernstein crisis communications, crisis litigation, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, litigation-related PR, media training, PR, public relations, reputation management, risk assessment, risk management, social media, strategic reputation management, The Crisis Show Leave a Comment

Talk crisis management with the pros Tonight marks the first episode of The Crisis Show, a broadcast featuring the talents of Bernstein Crisis Management president Jonathan Bernstein, crisis/litigation expert Rich Klein and social media pro Melissa Agnes. Together, they will provide crisis management analysis for high profile and currently breaking …

The Ryan Braun Saga: Part Two

Posted on: 05, Mar 12

Erik Bernstein communications, crisis communications, crisis expert, crisis management, crisis preparation, crisis preparedness, Crisis Prevention, crisis public relations, Crisis Response, crisis training, issues management, litigation-related PR, media training, PR, public relations, reputation management, strategic reputation management Leave a Comment

The following is a guest article from frequent contributor and director of crisis communications for Triad Strategies, Rick Kelly. If you missed Part One of this story, head here first. The Ryan Braun Saga: Part Two We who practice crisis communications for a living are intimately and sometimes painfully familiar …

Focus on Reputation

Posted on: 26, Mar 09

Jonathan Bernstein crisis management, reputation management, strategic reputation management

According to an article from Property & Casualty Magazine, the numbers of companies throughout the world actively utilizing reputation management as an integral part of their crisis management strategies are steadily rising. Conference Board’s Research Working Group made the following recommendations for companies to safeguard reputations: – Actively involve boards …

SEO Growth

Posted on: 05, Mar 09

Jonathan Bernstein search engine optimization, strategic reputation management

As marketers begin to better understand how Web site optimization fits into overall campaigns, budget investments in search engine optimization (SEO) will grow at a higher rate each year, compared with other types of search marketing strategies, according to a recent report from eMarketer. The report, “Search Marketing Trends: Back …

Powerlines

Posted on: 18, Feb 09

Jonathan Bernstein crisis communications, crisis management, strategic reputation management

I have long been an advocate of strategic reputation management as an essential part of any crisis management strategy. Although still overlooked dangerously often, the business world is becoming more and more aware of this aspect of crisis communications thanks in part to the efforts of people like Deon Binneman …

Bikini Blunder

Posted on: 15, Feb 09

Jonathan Bernstein crisis avoidance strategy, Crisis Prevention, strategic reputation management

Awareness of your company’s communication history is an integral part of any successful crisis prevention strategy. Unfortunately for Southwest Airlines it seems that they are learning that lesson the hard way. This article from The Consumerist points out the absurdity of Southwest, the airline that not too long ago removed …