With a deluge of crisis management-related stories in the news recently it's probably no surprise BCM consultants have been sharing thoughts.
Sharing this month's most popular content and crisis management insights.
Volume XXIII | November 2, 2022
Just A Thought...
"Give a man a reputation as an early riser and he can sleep 'til noon."
— Mark Twain, American writer and humorist
From The Editor
We're Talkin Crisis
There's been no shortage of talk about reputation and crisis management in the news recently, and your (hopefully) favorite crisis managers have been out there sharing thoughts.
First, we had Insider's coverage of the Try Guys, a group of four who fell to three after one member - whose onscreen persona was very much centered on being "the wife guy" - was revealed to have been engaged in a workplace affair. Woops. If you're a regular reader you've often seen us write about how contrasts between expectations and reality create crisis-level events. Well, case in point. Keep that in mind as we move along because you just may see a trend in other recent media coverage...
Next we had Kanye, Kanye, and more Kanye. In interviews for Forbes, TIME, and USA Today, I shared my belief that, while the rules are quite different when you look at a celebrity than, say, your average executive, even Ye can't get away with rampant, extremely public, and entirely unapologetic bad behavior for too long. Consumers examining the social values of their favorite brands is a trend that continues to skyrocket, and big players in most industries simply aren't willing to take the risk of directly associating with someone their core audiences are offended by anymore.
Finally, we chopped it up with MarketWatch for an article inspired by the rapid rise and fall of Liz Truss (no we're not getting into UK politics, don't worry!) which sought to extrapolate lessons for those restarting their career after a messy exit from their last position.
We'll keep callin' em like we see 'em, but if you had another viewpoint on any of the issues above I'd love to hear your thoughts. My email's always open!
5 Crisis-Causing Customer Service Mistakes To Avoid
While the more flashy situations grab headlines, customer service is one of the easiest ways to prevent - or cause! - a situation that can seriously threaten your reputation and the financial bottom line. [Read More]
Why It Pays To Educate Employees On Crisis Management
Having well-prepared staff is key to avoiding crises where you can, and responding effectively where you can’t. When it comes to crisis management, a little education goes a long way.[Read More]
Want to Learn More About Crisis Management Services? Our Experts Are Ready To Help
We offer a free no-obligation consultation to anyone who would like to discuss their needs or learn more about how BCM's four phases of crisis management - planning, training, simulation and response - can better protect their organization in a world where the outrage machine makes headlines every day.
Bernstein Crisis Management is a specialized firm dedicated, since January 1994, to providing rapid, highly effective strategies for preventing and managing crisis situations that harm people, property, business continuity, reputation and the financial bottom line. We guide our clients through every step of the crisis management process, from preparation to response, and are available 24/7 for assistance. Our more than 30 years of experience assisting clients worldwide makes us an absolute authority on preventing and responding to crisis situations.
Unlike most public relations firms that only offer crisis management as a side practice, we’re specialists.
By exclusively focusing on the full spectrum of services needed to prevent and/or mitigate crisis situations, we set ourselves apart from the competition. Company founder Jonathan Bernstein started the first international email newsletter on the topic of crisis management, which now reaches readers in 75 countries, and his article, “The 10 Steps of Crisis Communications” has received some 400,000 mentions online and has been reprinted in more than 20 languages. Our experts are also regular sources for popular media outlets such as The Wall Street Journal, Forbes, Entrepreneur, CNN, BBC and CGTN, and have been published in hundreds of articles.
To meet the Bernstein Crisis Management team, click here.
All information contained herein is obtained from sources believed to be accurate and reliable.
Because of the possibility of human and mechanical error as well as other factors, neither Jonathan Bernstein nor Erik Bernstein nor Bernstein Crisis Management is responsible for any errors or omissions. All information is provided "as is" without warranty of any kind. Bernstein Crisis Management and Jonathan Bernstein and Erik Bernstein make no representations and disclaim all express, implied, and statutory warranties of any kind to the user and/or any third party including, without limitation, warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose.
Unless due to willful tortuous misconduct or gross negligence, Jonathan Bernstein and Erik Bernstein and Bernstein Crisis Management shall have no liability in tort, contract, or otherwise (and as permitted by law, product liability), to the user and/or any third party.
Under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein or Erik Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever, even if Bernstein Crisis Management or Jonathan Bernstein or Erik Bernstein has been advised of the possibility of such damages.
A service of this newsletter is to provide news summaries and/or snippets to readers. In such instances articles and/or snippets will be reprinted as they are received from the originating party or as they are displayed on the originating website or in the original article. As we do not write the news, we merely point readers to it, under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein or Erik Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever due to the distribution of said news articles or snippets that lead readers to a full article on a news service's website, even if Bernstein Crisis Management or Jonathan Bernstein or Erik Bernstein has been advised of the possibility of such damages. Authors of the original news story and their publications shall be exclusively held liable. Any corrections to news stories are not mandatory and shall be printed at the discretion of the list moderator after evaluation on a case-by-case basis.
Bernstein Crisis Management, Inc., P.O. Box 115, Burlington, CO
