Crisis Management Services
Please click on the links below for more information on any of these services.
Crisis prevention, at its best, is the organizational equivalent of a medical full body scan. Bernstein Crisis Management offers and has often been a pioneer in the delivery of crisis prevention activities designed not only to prepare clients for potential crises, but also to make them crisis-resistant.
Using effective strategy and tactics to avoid, or at least minimize, the negative impact of pending or breaking crises. In essence, fire-fighting. Crisis response addresses the needs not only of external stakeholders, but also of employees — because every employee is a PR representative and crisis manager for the organization, whether you want them to be or not.
Jonathan Bernstein is author of the popular training/reference guide, Keeping the Wolves at Bay: A Media Training Manual, which is heavily focused on crisis-related media relations. The two decades of experience he brought to that publication he also brings to media training clients nationwide.
Using Bernstein Crisis Management- or client-produced plans and procedures, agency professionals will conduct and/or oversee realistic simulations of crises that could affect the client organization.
The Internet provides every organization with the greatest challenges, and the greatest opportunities, since the onset of electronic communication. Jonathan Bernstein and a number of his on-call consultants have extensive experience using the Internet to prevent or mitigate damage from potential or actual crises.
Increasingly, one of the most essential crisis management tactics has been a form of search engine optimization (SEO) focused specifically on preserving and restoring reputation, when the crisis is already in progress, followed by creation of an "SEO shield" to preserve reputation going forward.
Attorneys are finding it increasingly useful to employ crisis/issues management public relations consultants when litigation is or may be involved with a case. Lawyers do battle in courts of law. Bernstein Crisis Management does battle in the court of public opinion, whether the publics are internal or external. These parallel conflicts are won more frequently when the forces work in a coordinated manner.
In the post-9/11, post-Enron world, Jonathan Bernstein has been increasingly in demand as a trainer on crisis management-related topics, conducting one or two-day training sessions that can be customized for small groups of top execs or large groups of line-level employees.
