Below you'll find a list of all posts that have been tagged as “Erik Bernstein”
Do you need a professional opinion? While it’s an established best practice to make crisis management a part of day-to-day business, we know the reality is that not everyone has room on their plate to truly make it a priority every single day. That said, it’s important to remember there’s …
Looking to improve your crisis management consulting skills? Take these 4 tips to heart. We find that people who gravitate towards crisis management – as we so often say, “whether it’s in your job description or not” – have a thirst for learning, regardless of whether they’re looking to break …
Reporters and media of all kinds are inevitable sources of stress for many crisis management situations, but that doesn’t mean it’s healthier to shut them out. With the modern 24/7 news cycle and literally millions of places for information to be shared even small issues often mean contacts from …
As we step firmly into 2019 I thought I’d sit down for a few hot takes on the top crisis management issues of the coming year. Here are three that have been top of mind: “Trickle down” from national and global issues will impact day-to-day business for small business …
Celebrity controversy is constantly in the news, but why is it some public figures take more lasting damage than others? Celebrity controversy seems to drive the internet today. Why, though, are some reputations seemingly bulletproof while others are practically obliterated after their first controversial encounter? In a recent interview with …
Ducking responsibility is not an option Accountability is a word that’s thrown around a lot, usually by an angry mob of investors or other stakeholders just before they grab the proverbial pitchforks. And while it certainly appears in boardroom talks as well, dangerously often it’s as an abstract construct and …
Create a cushion of goodwill to protect your reputation Typically we try to avoid using words from unknown sources for our Crisis Management Quotables, but given the ease with which so many reputations are being put into jeopardy either by minor issues or manufactured/baseless outrage these days this gem was …
Jonathan Bernstein shares his take on the intersection of crisis management and cyberbullying Whether it’s nuisance behavior like derailing social media conversations or more serious attacks such as releasing personal information and sabotaging review sites, cyberbullying can, and does, create crises. In a video presentation for the American Veterinary Medical …
A growing concern among business owners Cyberbullying has grown from a niche subject into a hot topic over the past few years. While initial discussion of cyberbullying focused on interactions between young people, today businesses can be, and are being, cyberbullied on an increasingly regular basis. What does cyberbullying look …
Know the communication tools your stakeholders prefer Knowing how whatever audience you’re trying to communicate with is using social media is an essential part of crisis management today. Let this infographic by DocStoc get you started on some crucial learning that will help you get your message out when the …
Clear policies can help stop crises before they ever start Having policies for easily predictable situations or scenarios is one simple way to prevent crises. Whether it’s laying down specific guidelines for how employees may discuss your organization on social media or determining exactly how staff is reimbursed for picking …
Losses are best handled with a plan made in advance People die. It’s an uncomfortable reality, but that doesn’t mean you can ignore it. When you’re putting together crisis management plans you have to face a number of unhappy thoughts, and one is that you’ll need to carry on if …
Doing nothing is not a crisis management strategy that produces results The Office of Personnel Management breach is attracting a lot of attention thanks to the staggering number of federal employees possibly affected – nearly 18 million the last time a total tall was announced – and the clear lack …
Unclear wording created a PR crisis for the payment service PayPal found out firsthand the troubles incautious wording can cause after not only customers, but also industry regulators, voiced their concerns about its new user agreement. In it, PayPal appeared to give itself the right to fire up the robocallers, …
Don’t let negative encounters become crises Negative customer experiences are often passed off as someone “having a bad day” or excused with statements like, “nothing would make them happy”, but the reality is that dismissing these incidents is setting yourself on the road to crisis. Yes, sometimes there is nothing …
