JPMorgan CEO’s Holiday Card a Crisis Management Mistake

Posted on: 06, Jan 14

Jonathan Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Communicating with humility is key in times of crisis You would expect big CEOs to have learned from Tony Hayward’s mid-spill yacht race debacle, but many still don’t seem to understand that how they conduct their personal lives is equated directly to how much they care about the crisis their …

JPMorgan’s Social Media Crisis Management #Fail

Posted on: 18, Dec 13

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management, social media 2 Comments

Asking stakeholders to voice their opinion when you know your reputation is in the dumps is a bad idea Interactive social media events are a great way to connect with stakeholders and build your brand’s reputation, but several major brands have already learned the hard way that these events can …