Crisis communication training, including spokesperson training and crisis simulations, inevitably leads to more effective crisis management.
The Benefits of Effective Crisis Communication Training
Posted on: 11, Aug 23
Crisis Communications Firm Shares Tips For Tough Conversations
Posted on: 26, Jan 23
Crisis communications experts from our firm share tips on how to handle difficult discussions the right way.
5 Puzzling Aspects of Media Relations
Posted on: 19, Jan 23
Through our media training and crisis communications work we’ve found 5 puzzling aspects to media relations that most people don’t know.
Crisis Communications Tips for Recorded Talks
Posted on: 08, Sep 21
Expert advice for hard conversations with clients, the media, and anyone in between. Tough conversations with clients are a part of doing business in any vertical, and how you handle them can make the difference between someone leaving with a great impression of your brand, ready to pass on the …
Fisher Investments’ CEO Ken Fisher Puts $600 Million Foot in Mouth
Posted on: 15, Oct 19
It is the year 2019. Anything we say or do can end up being captured live and/or as a recording by virtually anyone around us, and then shared globally. Apparently Fisher Investments’ CEO Ken Fisher didn’t get the word. At the Tiburon summit conference this past week, according to …
4 Useful Tips For When The Media Is Reaching Out To You
Posted on: 05, Aug 19
Reporters and media of all kinds are inevitable sources of stress for many crisis management situations, but that doesn’t mean it’s healthier to shut them out. With the modern 24/7 news cycle and literally millions of places for information to be shared even small issues often mean contacts from …
3 Public Speaking Tips From Crisis Management Experts
Posted on: 13, Jul 19
With very few exceptions, people will tell you that speaking in public terrifies them. Even when it’s to deliver good news! Make it your job to communicate about a negative issue, and suddenly the anxiety cranks up to an 11. While there is no magic formula to remove every …
3 Expert Tips To Help You Through Your Media Interview Or Public Statement
Posted on: 30, Apr 19
Having trained hundreds of clients for difficult speaking situations like media interviews or angry shareholder meetings we can tell you there’s one constant – people are scared of standing up in front of strangers and talking about bad news. It’s a bit surprising the first few times you see …
Creating A Media Interview Checklist
Posted on: 09, Mar 19
Let’s face it, nobody wants to talk to the media in the middle of a crisis situation. Even the best-trained experts feel a little sweat when the heat is on, but you can eliminate an awful lot of unnecessary stress by making sure you’re prepared. Not sure where to start? After …
Smart or Risky? Starbucks Instructs Employees On Crisis Comms After Former CEO Announces Presidential Bid
Posted on: 01, Feb 19
Like it or not, when someone’s represented your company publicly for many years that association sticks around after they retire. That’s a lesson Starbucks is learning the hard way after former CEO and chairman Howard Schultz announced that he was considering a 2020 presidential run. Anticipating questions from customers …
3 Tips on Public Speaking from the Experts
Posted on: 20, Nov 18
Improving your ability to deliver the often-intimidating media interview or public statement According to Psychology Today, people are more afraid of public speaking than death. I see you nodding your heads out there, and to be honest when I first started practicing the skill I felt the same. While it’s …
So You Don’t Think You Need Crisis Training, Huh?
Posted on: 05, Jul 18
I haven’t learned to do anything really well without training and lots of practice. I suspect this is true for you in your personal and professional lives. We all have areas in which we’re naturally more skilled, of course, but without mentors, teachers who have gone down the trail before …
NFL Quarterback Provides Quick Lesson in Apologies
Posted on: 08, Jan 18
Humility, honesty, and a dose of good manners. It’s not often that we get to talk about positive media coverage of a star athlete, but with all of the “wrong way” examples out there it’s always refreshing to see someone who lives in the spotlight doing it right. Watch @Titans …
Tools You Can Use When the Media Goes Too Far
Posted on: 25, Oct 17
We’ve been speaking out about what’s now been coined “fake news”, an overall lack of fact-checking, and unethical behavior from the media for many years. While many journalists strive to honestly bring news to the people, there are just as many today who have nothing in mind beyond getting as …
Air Force Academy Leader Provides Textbook Lesson in Communication
Posted on: 24, Sep 17
Following a nasty incident in which racial slurs were scrawled outside some student’s doors at the U.S. Air Force Academy in Colorado, Superintendent Lt. Gen. Jay Silveria gathered every cadet in a hall so they could hear his message. What followed was a demonstration of public speaking ability that was …