A BlackBerry containing information from both British cabinet members and the ex-deputy prime minister was recently recovered by UK police after being sold by a homeless man in South Yorkshire, England. This story from CrackBerry.com caught my eye because of the extremely lax way the owner of the phone (obviously …
Talk about tough crisis management, the ongoing Somalian pirate hostage crisis ended today with three of four pirates killed by U.S. Navy Seal snipers before reaching the Somali coast. The order to fire was given only when the hijacked cargo boat’s captain was facing imminent danger to his life, allegedly …
The Homeland Security Newsletter is dedicated to delivering news related to both national and international security issues, covering topics from cyber-spies to aviation security and everything in-between. Along with being a good source of information, the incidents are often incredibly useful studies of crisis prevention and crisis response in action. …
Internal audiences can be even more important than those outside your company during the crisis management process, yet all too often they receive the least thought and attention. Every employee, consultant, and vendor of yours can become a representative for your organization, and you want them all on the same …
It is very easy to get yourself in hot water when speaking to the media, be it be a traditional reporter, or one of the new breed of I-Reporters I’ve discussed in previous articles. Ross Goldberg, founder and president of Kevin/Ross Public Relations, offers “Ten Media Myths That Can Get …
If anyone in the crisis management industry needs a reminder that the line between ordinary citizens and card-carrying member of the press has been blurred beyond recognition, then look no further. Straight from this month’s Bimbo Awards, this is not the kind of sound bite you want circling the airwaves. …
Some of the rules of crisis management never change. It almost always benefits you to come clean, immediately, when a crisis breaks. For some reason, people in the “C Suite” often seem to forget this. A good example is Dell’s (mis)handling of their recent layoffs being confounded even further by …
It’s time to get interactive, folks! I’ve created a poll on LinkedIn.com to gather you, the reader’s, opinion on a hotly debated topic in the crisis management world…what exactly is the primary cause of crises? I’ve provided a few of the most widely held views, it’s up to you to …
“Why after the AIG spa scandal, the car manufacturers’ jet debacle and the bonus blow-up do corporate executives continue to make obvious missteps in the public arena that have led to growing anger among employees and the public? The answer is partially due to poor public relations and a deaf …
Officials at MeritCare Hospital in Fargo, ND, were recently rewarded for their crisis prevention efforts when they successfully evacuated 180 of their most delicate patients in the face of a raging blizzard. With a flood predicted, executive vice president Bruce Pitts was forced to make a move and, kept tight …
The Bernstein Crisis Management bookstore is now a part of our main site! Full of in-depth information created by me and others whose work I consider to be a superb investment for anyone wanting to improve their crisis management skills; everything in the store is currently 30% off! This deal’s …
Successful reputation management strategies include ways to bolster image and increase exposure during times of economic upheaval. Drug giant Pfizer’s got the right idea, announcing Thursday they will be raising the income levels of uninsured people who qualify for discounted or free drugs by over $15,000. If a well-timed act …
In today’s digital age crisis response needs to be nearly instantaneous, especially in a tight political race. A recent article from the Tech Daily Dose explains: “As news breaks, people go online to find more information. Savvy political advertisers take advantage of that spike in interest to get their message …
According to an article from Property & Casualty Magazine, the numbers of companies throughout the world actively utilizing reputation management as an integral part of their crisis management strategies are steadily rising. Conference Board’s Research Working Group made the following recommendations for companies to safeguard reputations: – Actively involve boards …
Recently featured in Media Bullseye magazine, my article, The Spy Who Doesn’t Love You, takes a look at the dangers of information leaks from a reputation and crisis management standpoint. Did you know that every employee, every vendor, in fact – everyone with whom you have contact – is, potentially: …
