The Internet Newsletter about Crisis Management 
 Editor: Erik Bernstein 
 Publisher: Jonathan Bernstein

"For Those Who Are Crisis Managers,
Whether They Want to be or Not"

2014 Jonathan Bernstein

Ebola and Your Business

Volume XV, Number 19

October 17, 2014    

Just a Thought  

"By failing to prepare, you are preparing to fail."

- Benjamin Franklin
From the Editor
Ebola frenzy is in high swing, and considering the scary consequences of catching the virus (and the media frenzy we're seeing) it's not surprising. While the actions of the CDC and every step taken by the medical facilities caring for the infected are being rehashed ad nauseam, I'd like to talk about something I've not heard mentioned much - how the current situation could affect you and your organization. The travel industry is (predictably) all over this, as it is directly impacted by an increased fear of travel, restrictions, etc. What about the businesses that face a not-so-obvious impact, though?

Any organization or business focused around people congregating together should be well-prepared to feel fallout from Ebola, whether the virus is in their locale or not. The possibility of lowered traffic is easily predictable for many, from restaurants and food service to anyone providing transit, as is the need to have statements or handouts prepared for concerned stakeholders should you be anywhere near where someone's been infected. Showing how strongly you stick to cleanliness standards wouldn't be a bad idea for any organization at this point either, as would giving employees a quick briefing on what the symptoms are and letting them know you're more than happy to let them go get checked out if they feel ill.

These are just a couple of quick thoughts from the top of my head, but you can follow this line of thinking to determine what your organization should be doing to protect itself.

Could this prep cost you a few extra bucks, possibly for nothing? Of course. Are you going to be left feeling like a complete fool (and possibly be sued!) if you don't prepare and you do run into trouble? Well, that's for you to decide. 
- Erik


Interested in reprinting BCM articles or blog posts?
We're happy to give permission for material to be reprinted in hard copy or online!

If you find something you would like to reprint, simply submit a request to jonathan@bernsteincrisismanagement.com.



Our blogs on the Bernstein Crisis Management page and at the Free Management Library cover topics ranging from reputation management, to social media, to crisis management case studies and more. 
In this section we take look at some of the most popular posts from recent weeks: 

Composers can tell you a thing or two about communication, even if the majority of theirs is non-verbal. Crisis Management Quotables...on Making Communication Work takes a pointer from Mr. John Powell.

Crisis Management Musts: Owning Your Story is all about one of the biggest struggles in any crisis - taking control of the narrative.

It's never a good sign when financial experts are telling people you're in hot water. Case in point, Analysts Call Samsung Out on Need for Crisis Management.

In Crisis Management Quickies: Worst-Case Scenarios, we look at the dangers that come with failing to consider worst-case scenarios in your plans.

It's important to remember that data breaches are a global issue, and Data Breach Hits Japan Airlines' Frequent Flier Club is a great reminder.

The Not-Too-Distant Future of Reputation is coming quickly, but if you're not practiced and prepared then you may not be around to see it.

A major misstep was followed up by the ideal response, making Crisis Management Case Study: Digiornos Social Media Mistake a great how-to example.
Apropos of Nothing

Personal reputation management check - how many devices have you left logged into LinkedIn?

Colleague Andy Russell came across some cool advice on how to easily keep tabs on where you're logged into LinkedIn, a must if you don't want to leave your profile open to editing from whoever sits down at that public computer you used for a school project/on vacation/wherever you may have been. 

To view all of the locations and devices you're signed in from, visit https://www.linkedin.com/settings/sessions

Spot a bunch you didn't know were still signed in? So did we! Below are instructions for how to set things straight:

Hover over your profile photo on the top right of your homepage and select "Privacy & Settings"


Click "See where you've logged in" in the top section under "Your active sessions."


To sign out of a session:


Click "Sign Out" to the right of the session you'd like to end, then click "Sign Out" to confirm.

To sign out of every active session (except your current one):


Click "Sign Out" of all these sessions at the top of your list.


Click "Sign Out" to confirm.


If you don't recognize some of the places you're logged in, it's time to change your password ASAP!

I enjoyed my recent participation in the University of Oregon's "Guest Executive" program so much that I would love to do more of the same at other schools that aren't TOO far a trip from my Los Angeles-area base. Over a two-day period, UO had me guest lecture/teach at four PR-related classes and make an "open to the public" speech. They covered all travel costs and a modest honorarium.  
If you can do the same, please contact me, jonathan@bernsteincrisismanagement.com


Bernsteins Available to Deliver Free Guest Lectures, Q&A Sessions


Jonathan alone, or the team of Jonathan and Erik Bernstein, are available at no charge to deliver guest lectures and host Q&A sessions with college classes via Skype or Google Hangout. Our latest presentation was to Karen Freberg's social media class at the University of Louisville (shout out to any readers from the #Freberg14 crew!).


The lectures are fun for us and students, and we're more than happy to allow recording for your future use. All you need at your end is a single computer with webcam and a strong broadband connection for us to appear in your classroom in real-time.   


Contact us for more info!


Attention Corporate Boards of Directors (and those who serve them). 


If you're connected with a corporate board of directors in some way and think that board would benefit from having a veteran crisis management pro amongst its membership, please contact me. -- Jonathan



Business Announcements 

(aka blatant self-promotion) 


Preparing Candidates for C-Suite Interviews

In 2014, a client familiar with Jonathan Bernstein's media training techniques suggested that the same methods would help her husband, a candidate for a C-Suite position at several companies, be better focused and prepared for his interviews. She was right and, as he moved through the interview process, the candidate received a number of one-hour trianing sessions by Jonathan, via webcam. That candidate is now the CFO of a $23 billion company and is available as a confidential reference. 

Jonathan Bernstein is available to provide the same training to others, write jonathan@bernsteincrisismanagement.com

Are Your Social Media Managers Crisis Trained?

A solid social media manager has quickly become a must-have for organizations of any size, and can make an immense difference by driving in customers and building your positive reputation online.

The problem is, the vast majority are simply not equipped to even identify building crises, much less take the steps necessary to cope with and mitigate the damage that can result.

That's where we come in.

Bernstein Crisis Management is now offering crisis management training for social media managers, both independent and in-house, as well as social media firms.

For an overview of our services, estimates, or more information, contact erik@bernsteincrisismanagement.com


Traditional Social Media Training

Want to get your feet wet with social media but don't know where to start? Maybe you have accounts, but aren't sure what to post, or how to reply?

Being active on social media is a must these days, but you have to do it right. Erik Bernstein, Bernstein Crisis Management's Social Media Manager, now offers social media training sessions in person or via Skype for groups and individuals.

For questions or pricing info, please email erik@bernsteincrisismanagement.com


Expanded Crisis Manager Bookstore 


We've recently expanded the Crisis Manager Bookstore to include offerings from esteemed colleagues like Melissa Agnes, Gerald Baron, Chris Syme and Jim Lukaszewski that cover topics from crisis communication and traditional PR to social media and cutting-edge crisis management.  We'll be adding other authors we admire in the weeks ahead. 

Visit the new Crisis Manager Bookstore to see all of the  material available now!


Keeping the Wolves at Bay: Media Training 

Book Cover JPG

Learn how to deal with traditional or social media during a crisis in this educational and entertaining guide from

Crisis Manager publisher Jonathan Bernstein. 


$25 for hard copy, $10 for PDF.


Head to the Crisis Manager Bookstore for more information and/or to purchase.



Whether you're a seasoned manager, aspiring up-and-comer, or student of crisis management, Jonathan Bernstein's textbook,Manager's Guide to Crisis Management will put you in control of any situation. 



Guest Authors

Guest authors are very welcome to submit material for "Crisis Manager." There is no fee paid, but most guest authors have reported receiving business inquiries as a result of appearing in this publication. Case histories, experience-based lessons, commentary on current news events and editorial opinion are all eligible for consideration. Submission is not a guarantee of acceptance.


About Us


   Erik Bernstein

Jonathan Bernstein is both publisher of Crisis Manager and president of Bernstein Crisis Management, Inc., a national crisis management public relations agency providing 24/7 access to crisis response professionals. The agency engages in the full spectrum of crisis management services: crisis prevention, response, planning & training. He has been in the public relations field since 1982, following five-year stints in both military intelligence and investigative reporting.

Write to Jonathan at: jonathan@bernsteincrisismanagement.com.

Erik Bernstein is editor of Crisis Manager and Social Media Manager/Lead Social Media Trainer for Bernstein Crisis Management, Inc.

Write to Erik at: erik@bernsteincrisismanagement.com.


Legal Disclaimer (aka the small print)

All information contained herein is obtained by Jonathan Bernstein from sources believed by Jonathan Bernstein to be accurate and reliable. 


Because of the possibility of human and mechanical error as well as other factors, neither Jonathan Bernstein nor Bernstein Crisis Management is responsible for any errors or omissions. All information is provided "as is" without warranty of any kind. Bernstein Crisis Management and Jonathan Bernstein make no representations and disclaim all express, implied, and statutory warranties of any kind to the user and/or any third party including, without limitation, warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose.  


Unless due to willful tortuous misconduct or gross negligence, Jonathan Bernstein and Bernstein Crisis Management shall have no liability in tort, contract, or otherwise (and as permitted by law, product liability), to the user and/or any third party.  


Under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever, even if Bernstein Crisis Management or Jonathan Bernstein has been advised of the possibility of such damages.  


A service of this newsletter is to provide news summaries and/or snippets to readers. In such instances articles and/or snippets will be reprinted as they are received from the originating party or as they are displayed on the originating website or in the original article. As we do not write the news, we merely point readers to it, under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever due to the distribution of said news articles or snippets that lead readers to a full article on a news service's website, even if Bernstein Crisis Management or Jonathan Bernstein has been advised of the possibility of such damages. Authors of the original news story and their publications shall be exclusively held liable. Any corrections to news stories are not mandatory and shall be printed at the discretion of the list moderator after evaluation on a case-by-case basis.


In This Issue
Just A Thought
Apropos of Nothing
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