The Internet Newsletter about Crisis Management 
 Editor: Erik Bernstein 
 Publisher: Jonathan Bernstein

"For Those Who Are Crisis Managers,
Whether They Want to be or Not"

2014 Jonathan Bernstein

A Look Back at our Predictions for 2014

Volume XV, Number 24

December 31, 2014    

Just a Thought  

"You must always be able to predict what's next and then have the flexibility to evolve."

- Marc Benioff
From the Editor

At the start of this year we made five predictions with the promise of looking back at them after the dust settled. Well, with tomorrow marking the start of 2015, that time is now, so let's dig in!

1. All types of media will continue to integrate.

This prediction was no stretch, as pretty much everyone was already moving in that direction. Although we've seen the trend of mainstream media reporting on and utilizing social media, it hasn't been as much of a two-way street, with "new media" having far more influence on the traditional than vice-versa.

2. Cyber crises will explode

Do we even need to discuss this one? 2014 was, without a doubt, "The Year of the Hack", and we still believe we've only seen the tip of the iceberg when it comes to these types of issues.

3. Paying for eyeballs will become standard practice to boost social media effectiveness

Ask anyone trying to gain traction on Facebook about this and you'll get a beleaguered groan. Yes, paying to build an initial audience, as well as to make sure critical PR and marketing communications hit plenty of eyeballs, is the norm, and with every new social network desperately seeking ways to monetize, we fully expect this trend to continue.

4. Offshoring will create more crises

This is one prediction about which to say I'm happy I missed the mark. We haven't seen major crises related to offshoring, and whether it's due to tightened controls, the re-shoring movement, or simple luck, I really can't say. It's certainly something to keep an eye on when it comes to your own crisis considerations, but it was less of an issue than expected.

5. Virtual travel becomes the norm

In some cases there simply is no substitute for having someone on the ground, but virtual "travel" is being put to use by organizations of all kinds to create global teams that perfectly fit their needs without shelling out for the expense of bringing everyone on-site. Over the course of 2014, we worked in at least 15 different states, as well as several countries overseas, all without stepping foot out of the office. Whoever manages to combine the functionality of Skype or Facetime with an inexpensive hologram projector is getting our money, and fast.

- Erik


Interested in reprinting BCM articles or blog posts?
We're happy to give permission for material to be reprinted in hard copy or online!

If you find something you would like to reprint, simply submit a request to jonathan@bernsteincrisismanagement.com.



Our blogs on the Bernstein Crisis Management page and at the Free Management Library cover topics ranging from reputation management, to social media, to crisis management case studies and more. 
In this section we take look at some of the most popular posts from recent weeks:

Even with the ability to connect online, being there in-person is a must for business of many kinds. Business Travel Crisis Management looks at some of the risks so you can plan to cope with any ugly situations that may arise.

There's a new Cyber Threat - Social Login Attacks - that's putting thousands of accounts at risk. Are you protected?

If you're noticing a theme here, you're not alone. Sony Hack - Proof of the Need to Prepare for Cyber Attacks covers the big story in cybercrime for this month, and the implications for the rest of us.

A timely IBM Study on Cyber Attacks and Crisis Management provides insight into these increasingly common invasions, and what security experts are doing to stop them in organizations around the country.

Your front-line reps can either lift your reputation or sink it, making Customer Service a Prime Crisis Management Concern.

Staying on top of the biggest trends on communication and interaction is key to being primed to handle crises. Instagram's 300 Million Users and Crisis Management looks at the new king of the hill for active monthly users, and the implications that come with that title.

car2go Apology Goes Above and Beyond is an example of a rarity - a true, heartfelt apology from the head of an organization that left its stakeholders in a lurch. 
Apropos of Nothing

I enjoyed my recent participation in the University of Oregon's "Guest Executive" program so much that I would love to do more of the same at other schools that aren't TOO far a trip from my Los Angeles-area base. Over a two-day period, UO had me guest lecture/teach at four PR-related classes and make an "open to the public" speech. They covered all travel costs and a modest honorarium.  
If you can do the same, please contact me, jonathan@bernsteincrisismanagement.com


Bernsteins Available to Deliver Free Guest Lectures, Q&A Sessions


Jonathan alone, or the team of Jonathan and Erik Bernstein, are available at no charge to deliver guest lectures and host Q&A sessions with college classes via Skype or Google Hangout. Our latest presentation was to Karen Freberg's social media class at the University of Louisville (shout out to any readers from the #Freberg14 crew!).


The lectures are fun for us and students, and we're more than happy to allow recording for your future use. All you need at your end is a single computer with webcam and a strong broadband connection for us to appear in your classroom in real-time.   


Contact us for more info!


Attention Corporate Boards of Directors (and those who serve them). 


If you're connected with a corporate board of directors in some way and think that board would benefit from having a veteran crisis management pro amongst its membership, please contact me. -- Jonathan



Business Announcements 

(aka blatant self-promotion) 


Preparing Candidates for C-Suite Interviews

In 2014, a client familiar with Jonathan Bernstein's media training techniques suggested that the same methods would help her husband, a candidate for a C-Suite position at several companies, be better focused and prepared for his interviews. She was right and, as he moved through the interview process, the candidate received a number of one-hour trianing sessions by Jonathan, via webcam. That candidate is now the CFO of a $23 billion company and is available as a confidential reference. 

Jonathan Bernstein is available to provide the same training to others, write jonathan@bernsteincrisismanagement.com

Are Your Social Media Managers Crisis Trained?

A solid social media manager has quickly become a must-have for organizations of any size, and can make an immense difference by driving in customers and building your positive reputation online.

The problem is, the vast majority are simply not equipped to even identify building crises, much less take the steps necessary to cope with and mitigate the damage that can result.

That's where we come in.

Bernstein Crisis Management is now offering crisis management training for social media managers, both independent and in-house, as well as social media firms.

For an overview of our services, estimates, or more information, contact erik@bernsteincrisismanagement.com


Traditional Social Media Training

Want to get your feet wet with social media but don't know where to start? Maybe you have accounts, but aren't sure what to post, or how to reply?

Being active on social media is a must these days, but you have to do it right. Erik Bernstein, Bernstein Crisis Management's Social Media Manager, now offers social media training sessions in person or via Skype for groups and individuals.

For questions or pricing info, please email erik@bernsteincrisismanagement.com


Expanded Crisis Manager Bookstore 


We've recently expanded the Crisis Manager Bookstore to include offerings from esteemed colleagues like Melissa Agnes, Gerald Baron, Chris Syme and Jim Lukaszewski that cover topics from crisis communication and traditional PR to social media and cutting-edge crisis management.  We'll be adding other authors we admire in the weeks ahead. 

Visit the new Crisis Manager Bookstore to see all of the  material available now!


Keeping the Wolves at Bay: Media Training 

Book Cover JPG

Learn how to deal with traditional or social media during a crisis in this educational and entertaining guide from

Crisis Manager publisher Jonathan Bernstein. 


$25 for hard copy, $10 for PDF.


Head to the Crisis Manager Bookstore for more information and/or to purchase.



Whether you're a seasoned manager, aspiring up-and-comer, or student of crisis management, Jonathan Bernstein's textbook,Manager's Guide to Crisis Management will put you in control of any situation. 



Guest Authors

Guest authors are very welcome to submit material for "Crisis Manager." There is no fee paid, but most guest authors have reported receiving business inquiries as a result of appearing in this publication. Case histories, experience-based lessons, commentary on current news events and editorial opinion are all eligible for consideration. Submission is not a guarantee of acceptance.


About Us


   Erik Bernstein

Jonathan Bernstein is both publisher of Crisis Manager and president of Bernstein Crisis Management, Inc., a national crisis management public relations agency providing 24/7 access to crisis response professionals. The agency engages in the full spectrum of crisis management services: crisis prevention, response, planning & training. He has been in the public relations field since 1982, following five-year stints in both military intelligence and investigative reporting.

Write to Jonathan at: jonathan@bernsteincrisismanagement.com.

Erik Bernstein is editor of Crisis Manager and Social Media Manager for Bernstein Crisis Management, Inc.

Write to Erik at: erik@bernsteincrisismanagement.com.

Bernstein Crisis Management, Inc. is located at 700 S. Myrtle Ave., #404, Monrovia, CA 91016. Telephone: (626) 825-3838.


Legal Disclaimer (aka the small print)

All information contained herein is obtained by Jonathan Bernstein from sources believed by Jonathan Bernstein to be accurate and reliable. 


Because of the possibility of human and mechanical error as well as other factors, neither Jonathan Bernstein nor Bernstein Crisis Management is responsible for any errors or omissions. All information is provided "as is" without warranty of any kind. Bernstein Crisis Management and Jonathan Bernstein make no representations and disclaim all express, implied, and statutory warranties of any kind to the user and/or any third party including, without limitation, warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose.  


Unless due to willful tortuous misconduct or gross negligence, Jonathan Bernstein and Bernstein Crisis Management shall have no liability in tort, contract, or otherwise (and as permitted by law, product liability), to the user and/or any third party.  


Under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever, even if Bernstein Crisis Management or Jonathan Bernstein has been advised of the possibility of such damages.  


A service of this newsletter is to provide news summaries and/or snippets to readers. In such instances articles and/or snippets will be reprinted as they are received from the originating party or as they are displayed on the originating website or in the original article. As we do not write the news, we merely point readers to it, under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever due to the distribution of said news articles or snippets that lead readers to a full article on a news service's website, even if Bernstein Crisis Management or Jonathan Bernstein has been advised of the possibility of such damages. Authors of the original news story and their publications shall be exclusively held liable. Any corrections to news stories are not mandatory and shall be printed at the discretion of the list moderator after evaluation on a case-by-case basis.


In This Issue
Just A Thought
Apropos of Nothing
Quick Links