The Internet Newsletter about Crisis Management 

"For Those Who Are Crisis Managers,
Whether They Want to be or Not"

© 2017 Jonathan Bernstein

The #MeToo Movement

Volume XVIII, Number 13

February 2, 2018    
Just a Thought  
"Better to get ahead of being outed by #MeToo than to lose your head because of it."

- Jonathan Bernstein
From the Editor 
The #MeToo movement isn't a trend, it's not a fad, it's a change in public perception that's been a long time coming. If you thought otherwise, now is the time to pull your head out of the sand and recognize that as fact.
I would bet my next month's pay that you could find cases of harassment and sexual impropriety connected to almost any organization in the United States (and, no doubt, well beyond). It may be through a few degrees of separation for some, but I'd venture to say that's the minority. 

If your organization doesn't have policies in place for safe reporting of this type of behavior, if you haven't asked your employees, contractors, etc. whether they've ever experienced something like this, then it's quite possible you have a problem on your hands that you aren't even aware of. Further, if you aren't doing these things and a problem comes out, the first question people are going to ask is "Why didn't your employer have something in place to help?"

You might not be the one to jump at smoke on the horizon, and I get that. But, when you see a crisis smashing the typical barriers, moving across industries, jumping financial divides, and generally spreading anywhere and everywhere then it's time to prepare for how the movement could impact your organization.
- EB 

P.S. Let's connect on LinkedIn! I love networking with readers and am always looking to make new connections.
Interested in reprinting BCM articles or blog posts?
We're happy to give permission for material to be reprinted in hard copy or online!

If you find something you would like to reprint, simply submit a request to jonathan@bernsteincrisismanagement.com.


The Bernstein Crisis Management blog, along with our blog at the Free Management Library, features case studies, advice, and the latest news on techniques, threats, and the latest stories in crisis, PR, and reputation. 

Here, we share a look at some of the most popular posts from recent weeks:  

Bad Apology/Good Apology ft. YouTuber Logan Paul shows why you should ALWAYS consider the audience you're trying to reach with crisis communications. 

Humility, honesty, and a dose of good manners. They may be rare today, but that makes demonstrating them even more powerful. Learn why in NFL Quarterback Provides Quick Lesson in Apologies.

Banking on a negative incident not happening because there's a slim chance is not how you prevent crises. Pretty bad crisis management: China's space lab slowly heading for crash to Earth looks at one such situation and why you won't get the same leeway with your own organization.

This Guest Post: Lessons from H&M's "Coolest Monkey" Fiasco comes to us courtesy of Andrea Obston and addresses a careless mistake by the clothing company that led to massive backlash and a loss of celebrity reps.

Do you have a topic you'd like to see featured in our blogs? Send an email to erik@bernsteincrisismanagement.com and there's a good chance you'll be seeing it right here in the next issue!
Business Announcements 
(aka blatant self-promotion) 
What if you could quickly find out how your stakeholders perceive you during a breaking crisis?

Bernstein Crisis Management now uses online surveys and other tools to get immediate stakeholder perception feedback,  during a breaking crisis, with the option of continuing to monitor perception post-crisis.  

Are There Any Holes in Your Crisis Planning?

Your organization may well have crisis prevention and response-related plans in place - but are you sure they're going to cover all the bases? Bernstein Crisis Management's Crisis Document Audit is a low-cost, flat-rate service which will quickly provide you with a comprehensive analysis of your existing plans and recommendations for improvement.
Contact jonathan@bernsteincrisismanagement.com for more information.

We're Giving Away Keeping the Wolves at Bay and other crisis publications!

Keeping the Wolves at Bay, the widely used media-training manual published by Jonathan Bernstein, is available for free, as well as other useful publications.

To visit the download page, click here.
Social Media Crisis Training

A solid social media manager has quickly become a must-have for organizations of any size, and can make an immense difference by driving in customers and building your positive reputation online.

The problem is, the vast majority are simply not equipped to even identify building crises, much less take the steps necessary to cope with and mitigate the damage that can result.

That's where we come in.

Bernstein Crisis Management is now offering crisis management training for social media managers, both independent and in-house, as well as social media firms.

For an overview of our services, estimates, or more information, contact erik@bernsteincrisismanagement.com

About Us


Jonathan Bernstein is both publisher of Crisis Manager and president of Bernstein Crisis Management, Inc., a national crisis management public relations agency providing 24/7 access to crisis response professionals. The agency engages in the full spectrum of crisis management services: crisis prevention, response, planning & training. He has been in the public relations field since 1982, following five-year stints in both military intelligence and investigative reporting.

Write to Jonathan at:

Erik Bernstein is vice president of Bernstein Crisis Management, and editor of this newsletter. Spending the last decade hands-on with crisis and reputation management, he has developed proven methods to prevent, prepare for, and reduce damage taken from crisis situations. He's watched first-hand as the internet and social media changed how we communicate, and leverages that experience to the benefit of clients.

Write to Erik at: 

Legal Disclaimer (aka the small print)

All information contained herein is obtained by Jonathan Bernstein from sources believed by Jonathan Bernstein to be accurate and reliable. 


Because of the possibility of human and mechanical error as well as other factors, neither Jonathan Bernstein nor Bernstein Crisis Management is responsible for any errors or omissions. All information is provided "as is" without warranty of any kind. Bernstein Crisis Management and Jonathan Bernstein make no representations and disclaim all express, implied, and statutory warranties of any kind to the user and/or any third party including, without limitation, warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose.  


Unless due to willful tortuous misconduct or gross negligence, Jonathan Bernstein and Bernstein Crisis Management shall have no liability in tort, contract, or otherwise (and as permitted by law, product liability), to the user and/or any third party.  


Under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever, even if Bernstein Crisis Management or Jonathan Bernstein has been advised of the possibility of such damages.  


A service of this newsletter is to provide news summaries and/or snippets to readers. In such instances articles and/or snippets will be reprinted as they are received from the originating party or as they are displayed on the originating website or in the original article. As we do not write the news, we merely point readers to it, under no circumstance shall Bernstein Crisis Management or Jonathan Bernstein be liable to the user and/or any third party for any lost profits or lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever due to the distribution of said news articles or snippets that lead readers to a full article on a news service's website, even if Bernstein Crisis Management or Jonathan Bernstein has been advised of the possibility of such damages. Authors of the original news story and their publications shall be exclusively held liable. Any corrections to news stories are not mandatory and shall be printed at the discretion of the list moderator after evaluation on a case-by-case basis.


In This Issue
Just A Thought
Featured Blogs
Quick Links
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