A Hot Slice of Crisis Management

Posted on: 25, Mar 13

Erik Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, PR, public relations, reputation management Leave a Comment

Quick thinking turns crisis into opportunity for Delta Turning lemons into lemonade is an ideal goal of any crisis management effort. The folks at Delta airlines’ Knoxville, Tennessee branch proved they understand that concept perfectly when they satiated a plane full of grumpy, travel-weary customers who had been stranded on …