Below you'll find a list of all posts that have been tagged as “reputation management”
Think beyond the short term when it’s crisis management time It’s a very common crisis management mistake – you see an issue, think of a quick solution, and POOF, it’s fixed in the fastest way possible. Problem is, a “quick fix” has a strong chance of becoming a damper on …
Rep. Akins reputation is beyond crisis management “Legitimate rape.” If you don’t know what I’m referring to, prepare to be shocked. This weekend, Rep. Todd Akin (R-MO) was the guest on a St. Louis TV news program. A vocal opponent of abortion, Akin should be used to answering questions related …
Bowing to pressure from NBC creates need for crisis management Twitter has been revered since its inception as a platform for free speech and mobilizing social movements, but would its partnership with one of the symbols of major corporate media, NBC, lead to a dilution of these ideals? The Independent’s …
This week’s episode of The Crisis Show featured some seriously hot topics. The theater shootings in Colorado took a front seat, with our hosts discussing the implications, as well as some possible ways to detect the potential for violent crises early on. Following that up, Jonathan Bernstein, Rich Klein, and …
Respond when your reputation’s threatened The popularity of social media has certainly opened up organizations to new types of crises. For a perfect example, take a look at how a poster on Reddit.com, claiming to be a Delta Airlines employee, responded to a complaint about poor baggage handling: “People get …
Know it, use it, or be left in the dust Nearly two-thirds (65 percent) of global chief communications officers (CCOs) say that crisis management experience is today’s prerequisite for success. This requirement has nearly doubled since the survey debuted in 2007 when 33 percent said the same. These findings come …
This week on The Crisis Show, hosts Jonathan Bernstein and Rich Klein covered the top stories in crisis management alongside special guest Merrie Spaeth, former director of media relations for President Reagan. Crises are breaking as fast as we can cover them, and this week our experts had a host …
Crisis management failures create big problems Yes, a large tsunami did strike near Tokyo Electric Power Co.’s Fukushima No. 1 power plant, but findings in a report from the Japanese Parliament’s independent investigation commission indicate that it was a series of entirely man-made problems that created a crisis situation. The …
Corporate crises bring crisis management lessons The Crisis Show’s fourth episode was webcast live last night as hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes once again covered the biggest stories in crisis management. The failings of corporate giants was a big topic this week on The Crisis Show. GlaxoSmithKline …
Smooth crisis management from the Obama administration The U.S. Presidential race is heating up, and with it comes the opportunity to observe crisis management situations on a grand stage. When the oil-rich Koch brothers launched a multimillion dollar attack ad against the Obama administration, a response was required (remember, allowing …
What’s going on in crisis management? Have you caught The Crisis Show yet? Every week, Jonathan Bernstein, Melissa Agnes, and Rich Klein combine their talents to pick apart the good, bad, and straight out ugly crisis management stories that are making the front page. In the third Crisis Show, our …
110 Million smartphones are watching! In 2007, just under 3% of the U.S. population owned a smartphone. Today, it’s 35%. Nearly 110 million Americans. A more-than-tenfold increase in five years! Those astounding figures from comScore Data Mine have profound implications for your organization’s crisis preparedness. Out of any crowd of bystanders, a …
Crisis management calls for constant communication One of our most-used sayings here at Bernstein Crisis Management is, “in the absence of communication, rumor and innuendo fill the gap.” Never has that been more true than now, where the line between accredited media member and amateur e-reporter is almost completely blurred. …
Crucial crisis management advice for a common conundrum Editor’s note: Many thanks to crisis management/community relations pro Judy Hoffman for allowing us to publish the following article. Perhaps you have heard the term “ambush interview.” It can mean several different things to media trainers like myself. The dictionary defines ambush as …
Catch trouble early to prevent crisis management nightmares It was a blood-boiler of a story, a menacing tale of government gone too far: The Environmental Protection Agency was spying on Midwestern farmers with the same aerial “drones” used to kill terrorists overseas. This month, the idea has been repeated in …
