Given my comment on my blog yesterday about the news of the US Airways crash into the Hudson River — pray first, analyze later — I found this article about pilot Chesley “Sully” Sllenberger interesting. He proves that being prepared for crisis means you can successfully handle crisis.
Jonathan
www.bernsteincrisismanagement.com
Added 1/17 — check out this discussion of the power of Twitter in communicating about a crisis!