[Editor’s note: Today’s post comes to us courtesy of Beth Kotz, Credit.com contributing author. Being hit by a cyberattack brings serious financial and reputational repurcussions, which makes working to prevent and prepare for the various possibilities an important part of any crisis …
[Infographic] Why Lawyers Need Online Reputation Management
Online reputation and review management are critical to every industry today. More than 70% of potential customers will do a Google search before deciding whether to do business with you, and all it takes is a couple negative results for …
“Prank” News Story Goes Viral – Why you need to fact-check before sharing
Did you catch this viral story? You likely caught one of the many links sharing the story of a Popeye’s manager “arrested for dipping chicken in cocaine” early this month. The story went viral and was widely distributed as legitimate, …
Why You Need to Care About Who Americans Trust
Do you think traditional news media remains a viable means of communicating during a crisis? Maybe it’s a lower priority than you think. A 2016 Gallup poll surveyed Americans on trust levels for various institutions and found that former bastions …
5 Essential Cyber Security Strategies You Need to Know
[Editor’s note: In light of the 45,000+ ransomware attacks being reported today, we thought this guest post from tech writer Rick Delgado to be particularly pertinent.] 5 Essential Cyber Security Strategies You Need to Know Securing your business has taken on …
How do nonprofit communications experts spend their time?
We speak to a lot of students around the country, and one thing we’re frequently asked is “what does your typical day look like?”. One of the fun things about this field is that the “typical” day for any type …
Crisis Management Quotables…on a Different Vision
Thoughts on language and communication Federico Fellini is one of the most influential filmmakers of all time, which automatically gives him some credibility when it comes to insight on how people think (in my book at least!). Let’s head straight …
United Gets its Act Together
Latest statement is the first step to recovery for the troubled airline After a…turbulent (so sorry, couldn’t resist) couple of weeks, United finally has its head on straight. The company’s 4/27/17 press release was on the money, and although it can’t …
Amazing Collection of Review Management Stats
Hard facts on why YOU should care about online reviews 68% of millennials trust online reviews most For every star a business gets in their rating, their sales revenue will increase from approximately 5-9% 22% of consumers will not purchase …
Volkswagen Still Paying for Emissions Scandal
A federal judge in Detroit Friday signed off on what could be one of the last big developments in the Volkswagen diesel emissions scandal, ordering the German maker to pay a $2.8 billion criminal penalty negotiated as part of a …
Why You Should Have a Disaster Recovery Strategy Now
[Editor’s note: This guest post comes to us courtesy of tech consultant Rick Delgado. To submit guest articles email erik@bernsteincrisismanagement.com] In today’s technology-driven, data-intensive IT environment, a disaster recovery strategy is not an option. The Internet of Things has proliferated. …
Case Study – Loss of Corporate Headquarters
[Editor’s note: This case study comes to us courtesy of our colleague David J. Discenza, president of Discenza Business Continuity Solutions.] The Situation: A Fortune 100 financial services firm located in lower Manhattan, NY, requires each of its business units to …
Remember Ransomware?
Data security dangers still very much present Ransomware – or software employed by hackers to lock you out of your systems until you pay up – made a major showing in 2016. A little thing called the U.S. Presidential election …
The Reputation Impact of Data Breach
[Editor’s note: Thank you to Simon Parker of Minerva Security for sharing this guest post on how losing private data reflects on your company’s reputation.] Data breaches happen alarmingly frequently these days for a lot of reasons. Some companies are …
Communication is King: Why Being Concise Is Essential in ALL Areas of Business
Communication is King: Why Being Concise Is Essential in ALL Areas of Business To say that communication is important to the world of business is something of an understatement. In truth, you’re not really a “business leader” at all – …