Don’t ignore the warning signs! Most would agree that it’s become an established best practice to make crisis management a part of day-to-day business. Of course we also know that, realistically, busy people have to prioritize their time, and not …
Reduce the odds a single review turns into a truly damaging issue We see a lot of advice shared about the things you SHOULD do when you get a bad review, but how about a bit of crisis prevention focused …
Neglecting reputation can be costly With polls showing that global executives attribute a whopping 63% of their company’s market value to its overall reputation, it seems most in the know would agree reputation is a tremendously valuable resource. Why, then, …
When the people speak, corporations listen Shell has joined a long list of companies being forced by public pressure into crisis management over not taking the hint to back out of business ventures with Russia as the invasion of Ukraine …
Would you be ready if you needed crisis management today? When a full 63% of your brand’s market value can be tied directly to how strong its reputation is, a single negative news article or popular social media post bashing …
Turns out you can “just” do crisis management… A long time ago, in a strange and wonderful galaxy known as Los Angeles County, intrepid public relations expert Jonathan Bernstein took a leap of faith. Trusting his belief that a firm …
Expert advice for hard conversations with clients, the media, and anyone in between. Tough conversations with clients are a part of doing business in any vertical, and how you handle them can make the difference between someone leaving with a …
Breaking down a reputational tough spot The United States Postal Service (USPS) has seen no shortage of crisis communications challenges connected – directly or tangentially – to its strange status as a business enterprise operated by the federal government. Though …
Recent burst of serious disruptions highlights need for crisis preparedness and planning Ransomware hackers shut down a critical oil pipeline. A single ship blocks the entire Suez Canal. Animal rights protestors blockade four McDonald’s distribution centers in the UK, impacting …
University of South Carolina President Plagiarizes Speech If you have any doubt about whether stupidity has any relationship to IQ or education, the answer is clearly “no” as exemplified by the University of South Carolina’s president, Retired Army Lt. Gen. …
A critical crisis prevention best practice That darn Send button. It’s much too easy to click the Send button on any communications device and just as easy for whatever you send to be (a) misunderstood; (b) shared with others …
The following, from author Kristopher Scott, originally appeared in Platform Magazine’s March edition. Thanks to Kris and the crisis experts quoted, including Dorothy Crenshaw, Jason Mudd, and BCM founder Jonathan Bernstein for giving us permission to reprint! Reputation Management: The …
When your rating drops on review sites, it’s time for a quick crisis management response While sometimes it’s tempting to think of crisis management solely in terms of celebrity misbehavior, CEO apologies, and glitzy trial cases, those aren’t exactly everyday …
By: John Cleary, Shareholder, and Kayleigh Shuler, Associate, Polsinelli PC, Tech Transactions and Data Privacy Practice Group Recent years have seen companies large and small continue to grapple with the much-feared cyber incident. Yet surprisingly few have meaningful and …
Should your organization be considering this powerful tactic for building both influence and audience? Once you’ve been in this business long enough you can’t seem to avoid spotting crisis management lessons everywhere. While perusing the latest entertainment news and celeb …
