5 Crisis-Causing Customer Service Mistakes To Avoid

5 Crisis-Causing Customer Service Mistakes To Avoid One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and …

The Rage Trend Continues

The Rage Trend Continues Are your reputation management efforts taking heightened emotional states into account? There’s been a running theme in conversations with clients over the past couple of years — people out there are angry! “Hey, thanks for the …

Celebrating 28 Years of Bernstein Crisis Management

Turns out you can “just” do crisis management… A long time ago, in a strange and wonderful galaxy known as Los Angeles County, intrepid public relations expert Jonathan Bernstein took a leap of faith. Trusting his belief that a firm …