Are You Neglecting Social Media Crisis Management?

Not preparing for crisis is begging to have one If you’re online reading this, chances are you know that almost every crisis or reputation threat today involves social media to some degree. Yet, a shocking number of organizations are not prepared to …

2017 Harris Reputation Quotient Ratings Reviewed

Learning from the success, and mistakes, of others Though there’s always a bit of debate over precisely how they’re measured, annual polls like the Harris Reputation Quotient are useful because they track shifts over time. For crisis management consultants this …