Looking at the many issues impacting crisis management in the new year [Keep an eye out for the link to our new (and free!) preparedness survey – 10 Questions To Ask Yourself About Crisis Management in 2021 – at …
5 Tips: How to Select a Crisis Management Consultant
Choose the right crisis management consultant with this advice from an expert This is a self-serving blog post that’s going to save you a lot of time, cost and heartache. Fair trade? First, what IS a crisis management consultant, at …
And You Thought 2020 Has ALREADY Been Bad?
And You Thought 2020 Has ALREADY Been Bad? Crisis Preparedness and Response Is About to Get Tougher As I write this on October 12, 2020, never in my almost 40 years of crisis management experience have I ever seen an …
Universal Health Services Ransomware Crisis — Communications for an Industry Threat
As more healthcare providers see ransomware attacks crisis preparedness is put to the test Universal Health Services (UHS) is one of the United States’ largest health care providers, with 26 acute care hospitals, 328 behavioral health facilities, and 42 outpatient …
Keep On Talkin’ About Keepin’ On
Are you ignoring the power of proactive positive crisis communications? “And there’s still a lot of faith, warmth, and trust When we keep on keeping on” — Curtis Mayfield, Musician, “Keep On Keeping On” September 8, 2020 — As we …
Avoiding the Legal Response Syndrome
[Editor’s note: Australian crisis expert Dr. Tony Jaques has just published a new book which addresses the challenge of how to balance legal and communication advice when a crisis strikes: Crisis Counsel: Navigating legal and communication Conflict (Rothstein 2020). …
How much pain does it take before you care about crisis prevention?
There is a psychological concept that 12-step programs introduced called “hitting bottom.” It refers to the point at which an individual feels so much pain from what he or she has been doing that the fear of continuing “as is” …
Black Lives Matter, Hashtag Activism and Why Walking Your Talk is Critical to Brands Today
Avoiding reputation management issues while discussing social change In the midst of widespread demands for change across America and around the globe, many brands are shifting tones in their marketing efforts to share with powerful messages of support for the …
Five Crisis Communications #Fails for 2020
Avoid these #fail behaviors if you want to stay out of #crisiscomms trouble It’s the year 2020 and yet, sadly, some organizations and individuals seem to still be living 10 to 20 years in the past in terms of crisis …
What is Crisis Management and Why Do We Need A Plan? — The Expert’s Guide
Learn what crisis management is, why you need a plan, and the key ingredients that will help you survive. Crisis management is defined as the process undertaken by any organization to prevent, prepare for, and respond to events that threaten …
Allostatic Load from Coronavirus — A Hidden but Real Threat to Crisis Management
Another complication for orgs working to get back to ‘business as usual’ We all know that the novel coronavirus is affecting most of us negatively on a personal and professional level. It’s harder to focus, easy tasks seem more difficult, …
Managing a Crisis during a Crisis
What happens if a second crisis hits when you’re already facing another? [Editor’s note: This guest post from our colleague and BCM team member Tim Scerba digs into a topic many businesses are hoping to avoid confronting in the midst …
Marketing During A Pandemic (Without Creating Crises)
Protecting your reputation is critical when marketing and advertising [Editor’s note: We’ve all seen some seriously tone-deaf marketing messages going out as everyone works to cope with the coronavirus pandemic, so we thought this reminder from PR and marketing expert …
Coronavirus and the Permanently Changed Face of 21st Century Crisis Management
The face of 21st Century crisis management has been permanently changed, for worse and for better, by the coronavirus threat. We have always preached the idea of preparing for the worst while hoping for the best. The reality is …
Words Matter! Use the right ones.
[Editor’s note: This guest post from crisis pro Janie Jordan highlights the importance of avoiding negative language in your crisis communications. While it’s more natural for many people to use words like don’t, not, won’t, or can’t when describing …