Expert advice for hard conversations with clients, the media, and anyone in between. Tough conversations with clients are a part of doing business in any vertical, and how you handle them can make the difference between someone leaving with a …
Breaking down a reputational tough spot The United States Postal Service (USPS) has seen no shortage of crisis communications challenges connected – directly or tangentially – to its strange status as a business enterprise operated by the federal government. Though …
Recent burst of serious disruptions highlights need for crisis preparedness and planning Ransomware hackers shut down a critical oil pipeline. A single ship blocks the entire Suez Canal. Animal rights protestors blockade four McDonald’s distribution centers in the UK, impacting …
University of South Carolina President Plagiarizes Speech If you have any doubt about whether stupidity has any relationship to IQ or education, the answer is clearly “no” as exemplified by the University of South Carolina’s president, Retired Army Lt. Gen. …
A critical crisis prevention best practice That darn Send button. It’s much too easy to click the Send button on any communications device and just as easy for whatever you send to be (a) misunderstood; (b) shared with others …
The following, from author Kristopher Scott, originally appeared in Platform Magazine’s March edition. Thanks to Kris and the crisis experts quoted, including Dorothy Crenshaw, Jason Mudd, and BCM founder Jonathan Bernstein for giving us permission to reprint! Reputation Management: The …
When your rating drops on review sites, it’s time for a quick crisis management response While sometimes it’s tempting to think of crisis management solely in terms of celebrity misbehavior, CEO apologies, and glitzy trial cases, those aren’t exactly everyday …
By: John Cleary, Shareholder, and Kayleigh Shuler, Associate, Polsinelli PC, Tech Transactions and Data Privacy Practice Group Recent years have seen companies large and small continue to grapple with the much-feared cyber incident. Yet surprisingly few have meaningful and …
Should your organization be considering this powerful tactic for building both influence and audience? Once you’ve been in this business long enough you can’t seem to avoid spotting crisis management lessons everywhere. While perusing the latest entertainment news and celeb …
Looking at the many issues impacting crisis management in the new year [Keep an eye out for the link to our new (and free!) preparedness survey – 10 Questions To Ask Yourself About Crisis Management in 2021 – at …
Choose the right crisis management consultant with this advice from an expert This is a self-serving blog post that’s going to save you a lot of time, cost and heartache. Fair trade? First, what IS a crisis management consultant, at …
And You Thought 2020 Has ALREADY Been Bad? Crisis Preparedness and Response Is About to Get Tougher As I write this on October 12, 2020, never in my almost 40 years of crisis management experience have I ever seen an …
As more healthcare providers see ransomware attacks crisis preparedness is put to the test Universal Health Services (UHS) is one of the United States’ largest health care providers, with 26 acute care hospitals, 328 behavioral health facilities, and 42 outpatient …
Are you ignoring the power of proactive positive crisis communications? “And there’s still a lot of faith, warmth, and trust When we keep on keeping on” — Curtis Mayfield, Musician, “Keep On Keeping On” September 8, 2020 — As we …
[Editor’s note: Australian crisis expert Dr. Tony Jaques has just published a new book which addresses the challenge of how to balance legal and communication advice when a crisis strikes: Crisis Counsel: Navigating legal and communication Conflict (Rothstein 2020). …
