How to survive an accidental emailing crisis

[Editor’s note: Sensitive information is sent via email every single day, and making a mistake can create serious issues. This guest post looks at the most common risks and shares recommendations on how you might react if and when an …

Protect Your Rep – Uber Crisis Communications Done Wrong

Robotic corporate messaging isn’t warming anyone up to nasty news Our Three C’s of Credibility are 1) Confidence, 2) Competence, and 3) Compassion. If you read through any collection of corporate messaging you’ll quickly realize that the vast majority hit …