The 10 Biggest Mistakes in Crisis Communications

The 10 Biggest Mistakes in Crisis Communications By Jonathan Bernstein All organizations are vulnerable to crises. Disasters, lawsuits, accusations of impropriety, sudden changes in ownership or management, and other volatile situations will happen. The threat of serious damage to people, …

The Starbucks Incident: a crisis management case study

The Starbucks incident: a crisis management case study By Rick Kelly Given the heightened sensitivity to racial bias issues these days, is it possible for even a socially responsible organization to manage its way through a racially charged crisis with …

The 5 Conundrums of Media Relations

Over decades of dealing with the media in high-pressure situations we’ve come to realize that the rules many people assume reporters must follow simply don’t exist. In fact, what we’ve seen again and again is that reporters simply don’t follow …

How to survive an accidental emailing crisis

[Editor’s note: Sensitive information is sent via email every single day, and making a mistake can create serious issues. This guest post looks at the most common risks and shares recommendations on how you might react if and when an …