Celebrating 28 Years of Bernstein Crisis Management

Turns out you can “just” do crisis management… A long time ago, in a strange and wonderful galaxy known as Los Angeles County, intrepid public relations expert Jonathan Bernstein took a leap of faith. Trusting his belief that a firm …

Premeditated Stupidity

University of South Carolina President Plagiarizes Speech If you have any doubt about whether stupidity has any relationship to IQ or education, the answer is clearly “no” as exemplified by the University of South Carolina’s president, Retired Army Lt. Gen. …

Practicing Restraint of Pen, Tongue and Send Button

A critical crisis prevention best practice   That darn Send button. It’s much too easy to click the Send button on any communications device and just as easy for whatever you send to be (a) misunderstood; (b) shared with others …

Reputation Management in Seussville

The following, from author Kristopher Scott, originally appeared in Platform Magazine’s March edition. Thanks to Kris and the crisis experts quoted, including Dorothy Crenshaw, Jason Mudd, and BCM founder Jonathan Bernstein for giving us permission to reprint! Reputation Management: The …

So You Got A Bad Review. Now What?

When your rating drops on review sites, it’s time for a quick crisis management response While sometimes it’s tempting to think of crisis management solely in terms of celebrity misbehavior, CEO apologies, and glitzy trial cases, those aren’t exactly everyday …