Premeditated Stupidity

University of South Carolina President Plagiarizes Speech If you have any doubt about whether stupidity has any relationship to IQ or education, the answer is clearly “no” as exemplified by the University of South Carolina’s president, Retired Army Lt. Gen. …

Practicing Restraint of Pen, Tongue and Send Button

A critical crisis prevention best practice   That darn Send button. It’s much too easy to click the Send button on any communications device and just as easy for whatever you send to be (a) misunderstood; (b) shared with others …

Reputation Management in Seussville

The following, from author Kristopher Scott, originally appeared in Platform Magazine’s March edition. Thanks to Kris and the crisis experts quoted, including Dorothy Crenshaw, Jason Mudd, and BCM founder Jonathan Bernstein for giving us permission to reprint! Reputation Management: The …

So You Got A Bad Review. Now What?

When your rating drops on review sites, it’s time for a quick crisis management response While sometimes it’s tempting to think of crisis management solely in terms of celebrity misbehavior, CEO apologies, and glitzy trial cases, those aren’t exactly everyday …

And You Thought 2020 Has ALREADY Been Bad?

And You Thought 2020 Has ALREADY Been Bad? Crisis Preparedness and Response Is About to Get Tougher As I write this on October 12, 2020, never in my almost 40 years of crisis management experience have I ever seen an …

Universal Health Services Ransomware Crisis — Communications for an Industry Threat

As more healthcare providers see ransomware attacks crisis preparedness is put to the test Universal Health Services (UHS) is one of the United States’ largest health care providers, with 26 acute care hospitals, 328 behavioral health facilities, and 42 outpatient …

Keep On Talkin’ About Keepin’ On

Are you ignoring the power of proactive positive crisis communications? “And there’s still a lot of faith, warmth, and trust When we keep on keeping on” — Curtis Mayfield, Musician, “Keep On Keeping On” September 8, 2020 — As we …