The announcement of HBO’s new show, “Confederate,” which takes place in an alternate timeline where Southern states successfully seceded from the union and slavery remains legal, was already bound to draw criticism. It’s pretty much the definition of a touchy …
How Setting Realistic Expectations Prevents Crises
Clashes create conflict One of our challenges as a crisis management firm is helping clients have realistic expectations about what we can accomplish for them. For example, if a situation can’t be “fixed” but only balanced enough that the lasting …
Helping After Harvey
The following is a reprint of the editorial from our August 31, 2017 issue of ‘Crisis Manager’. I started to write a different editorial here but fact is nothing I can say right now felt as important as sharing some …
How Much Could Bad Customer Experiences Cost Your Company?
Failing to keep customers happy is a crisis management concern We’ve all had them – that one terrible customer experience that left us saying, “never again.” Losing even one customer can hurt, and oftentimes truly bad customer experiences impact far …
[Guest Post] Using a Reputation Crisis to Become Better and Bigger
[Editor’s note: This post is Part 2 from a pair of contributions by guest blogger Cylvia Hayes. To read her first post, click here.] Using a Reputation Crisis to Become Better and Bigger…Instead of Just Bitter If you wind up …
[Guest Post] To Avoid a Reputation Crisis Don’t Do What I Did!
To Avoid a Reputation Crisis Don’t Do What I Did! On October 7, 2014 my life blew up. I was serving as First Lady of Oregon, partner to the Governor who was running for reelection. A notoriously mudslinging reporter who …
Glittler, or Why an Outside Perspective is Critical to Crisis Prevention
We tell clients to get an outside perspective on things like new products or services whenever possible. When you’ve been close to a project you tend to only see what you want to see, and not what the savage eyes …
Google’s SOS Alerts for Crisis or Natural Disaster
A Life-saving service from the big G [Editor’s note: Thank you to our friend Andy Russell for bringing this new Google service to our attention. If you have a topic you think would be a good fit for our blogs …
[Guest Post] Leveraging technology in unique ways to expand emergency notifications
[This guest post, which dives into the many ways emergency notification systems can be used to reduce the impact of crises, was written by Sean Bergesen was originally shared to the Omnilert blog.] Today, the ways to notify your people …
Are You Neglecting Social Media Crisis Management?
Not preparing for crisis is begging to have one If you’re online reading this, chances are you know that almost every crisis or reputation threat today involves social media to some degree. Yet, a shocking number of organizations are not prepared to …
4 Quick Media Training Tips
Quick advice to start your course to being media-ready A lot goes into being prepared to speak to the media, and it can be a daunting skill to learn. But, in our experience, if you’re an expert in your field …
Crisis Management Analysis: Uber’s Road Ahead
Can the ridesharing service correct before it swerves out of control? We all knew serious change was required at Uber in order for the ridesharing service to survive. Explosive growth got it to the top, but massive and repeated reputation …
Why Your CEO’s Ethics are More Important Than Ever
Leadership is under the microscope like never before While overall forced turnovers are in decline, the proportion of CEOs being fired for ethical issues is on the rise. The percentage remains relatively low, but the trend is one all organizations should …
Why You Need the 3 C’s of Credibility in Your Communications
3 simple items guaranteed to improve your messaging Credibility. It’s what every communicator strives for, especially when you’re discussing a crisis situation. And, it’s what many communicators fail to achieve – not through lack of speaking or writing skill, but …
[Guest Post] The True Cost of a Credit Card Breach Disaster
[Editor’s note: Today’s post comes to us courtesy of Beth Kotz, Credit.com contributing author. Being hit by a cyberattack brings serious financial and reputational repurcussions, which makes working to prevent and prepare for the various possibilities an important part of any crisis …