Effective crisis management minimizes disruption and protects both reputation and the financial bottom line.
The Mechanics of Effective Crisis Management: Navigating Challenges with Precision
Posted on: 05, Sep 23
Aligning Crisis Management Strategies with Objectives
Posted on: 05, Jul 23
Aligning crisis management strategies with business objectives is crucial if you want your crisis efforts to be effective.
Discussing Social Change: Don’t Leap Before You Look!
Posted on: 15, Jun 23
Take careful stock of the situation before leaping into communications around social change. It’s just good crisis management.
Crisis Management in Esports
Posted on: 05, Dec 22
With esports popularity continuing to skyrocket, now is the time for top orgs to invest in crisis management and crisis communications.
5 Crisis-Causing Customer Service Mistakes To Avoid
Posted on: 02, Nov 22
5 Crisis-Causing Customer Service Mistakes To Avoid One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and that they were well aware initial opinions of clients are …
The Rage Trend Continues
Posted on: 20, Oct 22
The Rage Trend Continues Are your reputation management efforts taking heightened emotional states into account? There’s been a running theme in conversations with clients over the past couple of years — people out there are angry! “Hey, thanks for the keen observation, I hadn’t noticed!”, you may say with quite …
Why This Should Be The Year Of Crisis Preparedness For Your Brand
Posted on: 07, Mar 22
Would you be ready if you needed crisis management today? While we’re seeing more interest in crisis planning and preparedness work than ever, it’s a simple fact that most organizations out there are not prepared to face a fully fledged, all-hands-on-deck, act-now-or-incur-serious-damage, crisis management situation. Some have no formal plan …
Crisis Communications Tips for Recorded Talks
Posted on: 08, Sep 21
Expert advice for hard conversations with clients, the media, and anyone in between. Tough conversations with clients are a part of doing business in any vertical, and how you handle them can make the difference between someone leaving with a great impression of your brand, ready to pass on the …
Premeditated Stupidity
Posted on: 17, May 21
University of South Carolina President Plagiarizes Speech If you have any doubt about whether stupidity has any relationship to IQ or education, the answer is clearly “no” as exemplified by the University of South Carolina’s president, Retired Army Lt. Gen. Robert Caslen, who was outed for plagiarism by local media …
Practicing Restraint of Pen, Tongue and Send Button
Posted on: 12, May 21
A critical crisis prevention best practice That darn Send button. It’s much too easy to click the Send button on any communications device and just as easy for whatever you send to be (a) misunderstood; (b) shared with others along with the recipient’s personal opinions; and, (c) posted widely …
Crisis Management in 2021 – Are You Ready for the New Reality?
Posted on: 26, Dec 20
Looking at the many issues impacting crisis management in the new year [Keep an eye out for the link to our new (and free!) preparedness survey – 10 Questions To Ask Yourself About Crisis Management in 2021 – at the end of this blog post from international crisis management …
And You Thought 2020 Has ALREADY Been Bad?
Posted on: 12, Oct 20
And You Thought 2020 Has ALREADY Been Bad? Crisis Preparedness and Response Is About to Get Tougher As I write this on October 12, 2020, never in my almost 40 years of crisis management experience have I ever seen an America more prone to erupt in new crises than right …
Keep On Talkin’ About Keepin’ On
Posted on: 08, Sep 20
Are you ignoring the power of proactive positive crisis communications? “And there’s still a lot of faith, warmth, and trust When we keep on keeping on” — Curtis Mayfield, Musician, “Keep On Keeping On” September 8, 2020 — As we head into the last days of Q3 2020 the year …
What is Crisis Management and Why Do We Need A Plan? — The Expert’s Guide
Posted on: 20, May 20
What is Crisis Management and Why Do We Need A Plan? — The Expert’s Guide Learn what crisis management is, why you need a plan, and the key ingredients that will help you survive Defining Crisis Management Crisis management is defined as the process undertaken by any organization to prevent, …
When CEOS Become the Root Cause of Crises
Posted on: 03, Jan 20
One of the toughest challenges for any crisis management consultant is telling the CEO of a client organization that they are part of the problem. When does that happen? When the CEO: fails to insist that crisis management best practices – crisis prevention and response – become an integral …