Death is inevitable, of course, but under certain circumstances an untimely passing can create trouble for your organization. In his article, When Death is the Crisis, published in the latest Crisis Manager newsletter, crisis management guru Jim Lukaszewski gives ten tips on how to cope with a death related to …
There are five steps to effective crisis preparation. If you don’t follow them before a crisis breaks, you risk serious reputation and financial damage, not to mention harm to employees or other stakeholders. In the latest Crisis Manager newsletter, BCM President Jonathan Bernstein gives a preview of one of his …
ONO AWARD WINNER:Congressman Don Young Republican Congressman Don Young (R-Alaska) has been given Bernstein Crisis Management’s Ono Award for demonstrating the behavior illustrated by Ono the Ostrich, mascot of Bernstein Crisis Management’s newsletter, Crisis Manager. As reported on the Huffington Post blog and many other media sources, Congressman Young made …
There’s a new Crisis Manager up on the Bernstein Crisis Management website! In this issue, BCM President Jonathan Bernstein offers a glimpse into some of his best thinking on the subject of crisis preparedness with an excerpt from a white paper written for virtual command center provider MissionMode Solutions, a …
Social media has become an integral part of the business world, and in its short life we’ve already created many rules for how it should be used. While many of them are debatable, this one, from a Social Media Examiner article, stands true for all: Provide value. That’s it. In …
I’ve heard of reputation management being compared to many things, but this amusing metaphor from a Conversational Marketing article really takes the cake (or maybe cuts the cheese…): Reputation management is like farting in an elevator: The more time you spend on an elevator, the more likely you are to …
Oil giant BP has been blasted from one corner of the Internet to the other, not to mention the thousands of traditional media reports covering their poor performance following the Gulf oil spill. In a recent BusinessInsurance.com article, several PR professionals were asked what went wrong with BP’s plan (or …
When ABC7’s Dan Noyes headed out to cover a public Laguna Honda Hospital meeting as part of a controversial investigative report he may well have expected to encounter resistance. What he found, though, surprised even the experienced reporter. In just over three minutes, Laguna Honda Chief of Community Relations Marc …
Preparing for the worst while hoping for the best is a core philosophy of crisis preparedness. Unfortunately, because of the Internet, the “worst” keeps getting…worse. The latest example is the site WikiLeaks, which takes the notion of the I-Reporter to a whole new level. A quote from the Washington Post …
It’s clear that organizations need a crisis management plan for dealing with the media and their stakeholders outside the company. The party that many overlook, though, is their own employees. Why is this so important, and how do you do it? This quote from a Communicate Magazine article explains: The …
You would think that BP would be fretting over the hijacking of its brand on Twitter, because, in less than a week, the handle @bpglobalpr has amassed a following double the size of BP’s real feed. But part of the reason the impostor is still going strong is the company …
A sister site of online retailer Zappos.com fumbled more than $1.6 million in the wee hours of Friday morning when a pricing-engine blip inadvertently made every product on that site available for no more than $49.95. Aaron Magness, director of brand marketing and business development for Zappos Development, said in …
2010 has seen a range of unforeseen events that have wreaked havoc, from the eruption of Eyjafjallajökull, the Icelandic volcano, which closed down European airspace, to the financial crisis in Greece and the oil leak in the Gulf of Mexico. These incidents follow the financial crisis that unfolded as a …
There are many variables in crisis management, but one thing that remains consistent is that when things really heat up, the media gets involved. Why is learning to use all forms of media to your advantage a must? This quote from an HFMweek.com article demonstrates the answer: …how well your …
More than any other time, in the midst of major crises CEO’s are seen as the face and voice of their organizations. Because of this, it’s important that they possess excellent crisis management and media relations skills. BP CEO Tony Hayward, unfortunately, has been shown to possess neither of those, …
