Crisis response is the art and science of firefighting in business, protecting your reputation, operations, and financial bottom line.
Crisis Response 101: Mastering the Art of Firefighting in Business
Posted on: 18, Sep 23
The Crucial Role of Rapid Crisis Response in Effective Crisis Management
Posted on: 08, Aug 23
Discover the critical role of rapid crisis response in effective crisis management, why immediate action matters & how consultants can help.
Shell’s Apology For Purchasing Russian Oil During Ukraine Crisis
Posted on: 09, Mar 22
When the people speak, corporations listen Shell has joined a long list of companies being forced by public pressure into crisis management over not taking the hint to back out of business ventures with Russia as the invasion of Ukraine escalated. Thought it didn’t violate any official Western sanctions, Shell’s …
Universal Health Services Ransomware Crisis — Communications for an Industry Threat
Posted on: 01, Oct 20
As more healthcare providers see ransomware attacks crisis preparedness is put to the test Universal Health Services (UHS) is one of the United States’ largest health care providers, with 26 acute care hospitals, 328 behavioral health facilities, and 42 outpatient facilities. so when media reports of a ransomware attack impacting …
Managing a Crisis During a Crisis
Posted on: 22, Apr 20
Managing a Crisis During a Crisis What happens if a second crisis hits when you’re already facing another? [Editor’s note: This guest post from our colleague and BCM team member Tim Scerba digs into a topic many businesses are hoping to avoid confronting in the midst of all the coronavirus …
Coronavirus Crisis Management: Aw CRAP… where do we go from here?
Posted on: 13, Mar 20
Aw CRAP… where do we go from here? [Editor’s note: Our colleague and seasoned crisis expert Jeff Chatterton was kind enough to allow us to reprint this timely piece, the title of which echoes what’s being said in boardrooms and living rooms the world over. With COVID-19 making major impact …
Freakout Crisis Management: The Wrong Way to Respond to COVID-19
Posted on: 25, Feb 20
Freaking out is not a crisis management plan Headless chickens running amok appear to be in charge of many organizations – including media outlets – in response to the spread of COVID-19 globally and its imminent status as a pandemic. Freakout Crisis Management is not an effective means of responding …
4 Ways To Stay Calm When Faced With Public Outrage
Posted on: 09, Aug 18
These tips could help you survive an outrage outbreak Though public outrage has always been a driving force in PR crises, I think we’d all agree it’s become a whole new beast over the last few years. Not only is it easier to share negative opinions than ever before, but …
Crisis Management Analysis: Security Robot Topples Toddler
Posted on: 21, Jul 16
Would the tech company behind this creation show a human side, or deliver a response that raises questions about compassion? For the many companies pushing automation and robotics as the wave of the future, the scenario is a nightmare — a 300 lb security robot knocks down and runs over …
Guest Post: Subway’s Gonna Be Fine
Posted on: 27, Aug 15
Why Jared won’t dethrone the sandwich king [Editor’s note: Subway found out first-hand the dangers even a seemingly clean spokesperson can suddenly present, and caught a lot of flak as a result. In this guest post, Andrea Obston explains why, despite the serious hurdle, Subway’s gonna be just fine.] Kudos …
Ashley Madison Hack: Many in Sensitive Positions Open to Extortion
Posted on: 24, Aug 15
Fallout from this case is evidence of dangers from others As predicted, outed Ashley Madison users are being targeted for extortion. Although the reported cases thus far have been of a widespread spam-based attack, it would take very little digging for someone interested in a more personal attack to find …
Allegiant’s Emergency Landing Puts Reputation at Risk
Posted on: 11, Aug 15
Poor communications and a questionable explanation leaves the airline’s most valuable asset in danger Allegiant Airlines’ emergency landing at a then-closed Fargo, ND airport raised serious questions about safety. And, when your organization revolves around carrying passengers some 30,000+ in the air, that means immediate damage to your reputation. Given …
Checkers Drops the Bun with Weak Crisis Response
Posted on: 07, Aug 15
Poor response to a predictable crisis compounds damage Burger joint Checkers, also known as Rallys in some areas, is the latest fast food chain to find itself in crisis thanks to a stomach-turning video posted to social media. While the identity of the original poster is unclear, several individuals have used …
IAAF Leaps into Crisis Prevention with Fiery Release
Posted on: 04, Aug 15
Sporting regulator fights back against allegations of negligence Early this morning we published a post covering shocking allegations from UK paper The Sunday Times and German broadcaster ARD/WDR regarding the prevalence of doping in international sport and the alleged lack of action from the International Association of Athletics Federations. We …
International Athletics Threatened by Doping Scandal
Posted on: 04, Aug 15
Did the regulating body allow suspicious athletes to compete and win over a 10+ year span? A new report from The Sunday Times sent shocks racing through the sporting world thanks to serious allegations of an absolute epidemic of doping by competitors at the world’s biggest events. What sparked it …