Below you'll find a list of all posts from September, 2009
Crisis management is a 24/7 business. The fact is, Lady Luck can turn fickle at any time, and she pays no mind to time zones or busy schedules. A bad decision or freak accident can quickly derail your organization and plunge it into crisis. A quote from a recent press …
It’s no coincidence that Twitter is in the news daily. The success of the platform is obvious, and the question is no longer how to convince clients that they should use the service, but, as an article from Affinitive’s Social Media Playground says, how to use it to meet your …
Though I’ve mentioned tools for Twitter many times before, the technology custom-crafted for the service changes almost daily. A recent Wall Street Journal Online article detailing the latest in “must-have” software explains the need for these utilities: Twitter’s popularity as a customer-service and public-relations tool for businesses is growing. But …
When acclaimed UK eatery, “Fat Duck,” once named the #1 eatery in the world, was stricken by a series of shellfish-related food poisonings earlier this year, it raised major questions over their safety procedures. With a total of 529 diners sickened and the owners unsure of the cause of their …
Though celebrities with tarnished reputations are no rarity here in the U.S., the heights from which they can fall are often astounding. According to a CNN.com article, actress-singer LeAnn Rimes, once considered to be as squeaky-clean as they come, has been accused of embarking on an extremely public affair with …
Michael Bryant, former Ontario attorney-general, is just one of the long list of public figures recently finding themselves in need of professional crisis management in order to repair their reputations. You’ll find some comments from me in an article from the Globe Investor which details his first exposure to the …
If the entire Internet went down today, would you be able to survive? While most would be quick to say “yes,” I believe few have truly thought about the impact this would have. In the event of a crash, everything but the very simplest tasks would be impossible – no …
Many people will tell you it doesn’t pay to argue with the press, but you certainly won’t hear that from anyone in the field of crisis management. In part one of his three-part guest article for our Crisis Manager newsletter, crisis communications expert Rene A. Henry examines how the rise …
