Below you'll find a list of all posts that have been categorized as “crisis management”
This video is a response by Sons of Maxwell singer Dave Carroll to some incredibly poor customer service by United Airlines. After he and his band members witnessed his $3500 guitar being mishandled and broken by baggage handlers, United sent him on a nine-month wild goose chase to find the …
Between the lingering recession in the U.S. and swine flu fears lowering both passenger traffic and closing ports across the globe, business in the cruise industry is seriously suffering. One company is now facing even more trouble – the BBC is reporting that the Bremen-based Marco Polo, a Transocean Tours …
In this post-911 world, one would expect our federal buildings to be some of the best protected in the world . In a report that has suddenly thrown the agency charged with this task, the Federal Protective Service, into crisis management mode, the Government Accountability Office has accused the service …
The Centers for Disease Control and Prevention announced today the launch of the Web-based Environmental Public Health Tracking Network, a surveillance tool that scientists, health professionals, and – for the first time – members of the public can use to track environmental exposures and chronic health conditions. This announcement on …
Republican Governors Mark Sanford and Sarah Palin (abetted by her attorney) have made quite a spectacle of themselves over the past week, putting on a stunning display of poor crisis management. A post from Doug Fisher’s blog, “Common Sense Journalism,” sums it up beautifully. Who exactly is advising these folks? …
It’s a well known crisis management fact – if you do not give your story, your way, someone will step up and tell it for you. This of course leaves plenty of room for rumor and speculation, neither of which is healthy for your image. Take the saga of hockey …
Governor Carcieri blew it. In his press conference, he often referred to the individuals who had been killed as “bodies,” rather than “victims.” Rather than starting the news conference by assuring the public that his prayers and thoughts were with the victims and their families, he rambled for more than …
Hot on the heels of the last issue, there’s yet another new Crisis Manager up at the Bernstein Crisis Management website. We’ve got some excellent material in this edition. The first piece is an article that could help prevent 95% of all crises. The second is an analysis of a …
Cruise giant Carnival is getting plenty of opportunities to put their crisis management strategies to the test. Having recently announced that their ships would not be visiting Mexican ports due to H1N1 risk, I’m sure the announcement of a military coup in the Honduras, another of their most popular ports, …
Every crisis management expert has their own guiding tenets – principles and ideas they use to shape their strategies and responses. Leadership coach Dan Greer today shared some advice gleaned from legendary GE PR man Jack Welch’s book “Winning,” on his top five guiding assumptions. One of my favorites: There …
One of the best ways to learn how to handle a crisis is to simulate it. This way, you can identify gaps in crisis preparedness and work to close them before a real event occurs. To this end, the Kansas Emergency Management Agency has built “Crisis City,” a serious staging …
In allowing people to easily make their opinions extremely public, the Internet has created an entirely new type of crisis management. The problem with this is that many execs, secure in their ways, have a hard time taking this to heart. The latest Crisis Manager features an article by guest …
Penny Sansaveieri, CEO and founder of Author Marketing Experts, Inc., is a best-selling author and internationally recognized book marketing and media relations expert. In the latest Crisis Manager newsletter, she shares with us how to survive an online attack on your reputation. With all the ways to get media these …
We’ve just finished uploading a new issue of the Crisis Manager newsletter to the website! Thanks to feedback from you, the readers, our focus on online crisis management continues in this issue. As usual, the main features are a couple of articles from some incredibly talented guest writers. Our first …
The TSA has been doing a pretty good job of keeping airline passengers safe by instituting new security measures and protocols throughout the nation. They are about to be doing some serious crisis management, though, after a major misstep involving presidential campaign funds, an iPhone and the U.S. Constitution. Steve …
