A new issue of Crisis Manager is up on the Bernstein Crisis Management website, and we have guest articles from two seasoned crisis management experts. The first, an excerpt from Nance Guilmartin’s book “The Power of Pause,” illustrates the challenges created by the rush of today’s pressured working environment. Following …
This is my first trial of the Twtpoll free polling service. Supposedly both the poll and results will show up here.
It’s time for Toyota to roll out the crisis management plan, as the Japanese automaker joins the recent string of manufacturers forced into massive product recalls. Here are the details, from a USAToday story: Last Thursday in the U.S., Toyota said it will recall 2.3 million Toyota-brand cars and trucks, …
Gathered in meeting rooms at universities and offices in four different countries, a flurry of typing, conversations, collaborations and snacks are powering an army of technology volunteers committed to helping the situation in Haiti. CrisisCamps, sponsored by CrisisCommons, are open, collaborative events that allow digital citizens to come together using …
The time is coming near again for the UK Red Cross Disaster Response Challenge. A true test of real-world crisis management strategy and skill, the two-day event is built around a simulated humanitarian disaster which you and your team will be tasked with responding to. Participants will the rare opportunity …
When your company takes a strong public stance on an issue, displaying any behavior that contradicts that position is very dangerous. If you need proof, look no further than the crisis management French anti-piracy group Hadopi, who was caught red-handed last week using a font which was created exclusively for …
Failing to control your brand’s story is one of the most common, and most dangerous, mistakes in the corporate world. With the amount of credence now given to information on the Internet, a few vocal people with time on their hands can cause a serious problem. Manufacturer Proctor & Gamble …
A UK man has found himself doing serious personal crisis management after making a joking reference to blowing up Robin Hood airport on his Twitter page. Although it initially drew no response, once someone brought it to the attention of authorities they reacted quickly. The Independent UK reports: Unfortunately for …
Johnson and Johnson’s 1982 Tylenol recall set a precedent for effective crisis management, laying out the guidelines of communication, cooperation and transparency. Because of this, it comes as a surprise that they recently strayed from their practices by failing to react to customer complaints or FDA questioning about many of …
The ever-increasing level of connectivity among devices and services has made handling large volumes of personal or business information easy, whether you’re at home, the office, or on the go. Along with new technology comes new risks as well, as this quote from an AP article demonstrates: A Georgia mother …
In the aftermath of the Haitian earthquake, Twitter again is playing a key role in providing communications and news, as are other social networking sites, cementing their role as information providers during a time of crisis. Twitter, a micro-messaging blog that limits posts to 140 characters, has been dominated by …
The U.S. has pledged to provide as much aid as possible to the people of Haiti after an earthquake devastated the small nation earlier this week. and has already began to move an aircraft carrier, Coast Guard cutters and a Marine unit into the area. Unfortunately, there are significant issues …
The advent of social media has presented valuable new tools for public and shareholder relations, but organizations cannot use these tools recklessly or they risk a crisis, as this quote from a Law.com blog by corporate counsel Douglas J. Wood explains: On the one hand, companies want to capture the …
Former Gov. Rod Blagojevich has been on a media blitz of the most sensational kind since his arrest for allegedly attempting to sell President Obama’s vacated Senate seat. His latest dumb move was to state in an interview for Esquire that he is “blacker than Barack Obama,” which immediately drew …
When huge posters reading “Career Women Make Bad Mothers” began to appear on the sides of buses and buildings through London, it didn’t take long for the public to react and force the ads to be pulled. This quote from a San Francisco Chronicle article explains how, as well as …
