Disruptions in your organization’s supply chain can result in many different types of crises, as everything from customer relations to your bottom line relies on a steady flow of goods and services. SupplyChainBrain.com recently interviewed Phil Renaud, vice president of risk management at Exel, and this is what he had …
When the New York Times broke a story about retailer H&M destroying and discarding large amounts of unsold clothing, the organization refused to comment. Their error in crisis management was picked up by astute Tweeters and suddenly H&M found itself in trouble, as this quote from a Technorati blog explains: …
We constantly see examples of public relations gone wrong in the news, cases where organizations neglected crisis prevention and are left to fight the resulting fires. In an article for Crisis Manager, titled 10 Hidden Ways to Sink Yourself in 2010, Jeff Chatterton uses real examples to demonstrate ways your …
When it comes to mobile phone security, taking a few easy-to-implement precautions can mean the difference between a minor loss and a corporate crisis. In an article for the latest Crisis Manager newsletter, BCM President Jonathan Bernstein shares some insight into the dangers that these devices can pose: What type …
After the preceding year’s series of corporate-caused crises caused worldwide shakeups, organizations can expect to face extremely heavy government scrutiny in 2010. In a featured article from our latest Crisis Manager newsletter, Mike Kerwin of Levick Strategic Communications discusses this topic: Global financial crisis, high-profile recalls, and climate concerns were …
The very first Crisis Manager of 2010 is up now on our main website, and to start the year off right we’ve got two feature articles from guest professionals along with one from Bernstein Crisis Management President Jonathan Bernstein. A great read for anyone who finds themselves knee-deep in crisis …
In crisis management, as in business, it pays to expect the unexpected and be ready when it happens. In the following quote, taken from a recent UK Financial Times article on preparing for crises, PR expert Colin Byrne hits the nail right on the head: The challenge to business leaders …
Presidents get about 210 days to get their vision launched, their dreams in wide circulation, and to marshal their forces to achieve what they set out to accomplish. Then the postmortems begin, coupled with midterm elections. Following the midterms, comes to 24-month effort at reelection. This president has effectively missed …
What you say and how you say it is crucial to crisis management because the way the public and your stockholders perceive your statements holds far more weight than whatever you actually meant to say. Homeland Security Secretary Janet Napolitano is experiencing this first hand as her department faces major …
The Tylenol brand is no stranger so recall crisis management – their handling of the so called “Tylenol Murders,” in 1982, wherein an unknown person inserted poisoned capsules into store bottles, is still upheld as an example of how to handle a crisis response and product recall successfully – and …
In today’s tech-fueled world, service outages can cause a crisis faster than you can possibly imagine as disgruntled users turn to social media and other highly visible outlets to voice their frustrations. The makers of the BlackBerry, RIM, are no strangers to this issue, having suffered through several high profile …
Crises can strike quickly and vary widely in both scope and type, but there are some general rules that hold fast for nearly every case. An article, posted today on suite101.com, a marketing and PR site, discusses some of these steps, including one which I consider to be vital to …
HP computers are racist? Who knew? In a humorous video that went viral on YouTube over the weekend, two sales associates point out a flaw in HP’s facial recognition software, which apparently fails to recognize black people. While the video’s creators, Wanda Zamen and Desi Cryer, say they originally made …
Last summer, the American branch of Mensa faced one of the biggest crises in their history when news organizations latched onto the fact that the man responsible for a Washington, D.C. shooting had briefly been a member. An article was recently posted on the The Center for Association Leadership website …
Prevention is the most effective form of crisis management because, if executed well, it can stop a situation from becoming a crisis at all. Social media can be very useful in this role, as this quote from the FreshNetworks blog demonstrates: I have a client who once said to me: …
