Is review management part of your overall crisis management plans?
With your stakeholders trusting online reviews more than ever before, now is the time to make improving your ratings an integral part of day-to-day crisis management activity. Whether you run a restaurant, doctor’s office, investment group, or any other type of business, you’re being reviewed online somewhere. If those reviews are positive they’ll be a boon for you, but if not they can quite literally put you out of business.
Vendasta put together a nice infographic displaying data regarding online presence for a wide variety of business types that we’d like to share with you:
The BCM Blogging Team