Stats to help shed some light
We can’t say it enough – online reviews can and do have a major impact on most every organization that finds themselves listed. You can’t control whether you’ve been listed, you can’t stop people from sharing their thoughts, so it’s time to pull your head out of the sand and face those reviews head on.
You never want to charge in without an understanding of how the game is played, however, making info like that shared in this ReachLocal graphic invaluable:
The BCM Blogging Team