Not preparing for crisis is begging to have one If you’re online reading this, chances are you know that almost every crisis or reputation threat today involves social media to some degree. Yet, a shocking number of organizations are not prepared to …
Why You Need to Care About Who Americans Trust
Do you think traditional news media remains a viable means of communicating during a crisis? Maybe it’s a lower priority than you think. A 2016 Gallup poll surveyed Americans on trust levels for various institutions and found that former bastions …
The Reputation Impact of Data Breach
[Editor’s note: Thank you to Simon Parker of Minerva Security for sharing this guest post on how losing private data reflects on your company’s reputation.] Data breaches happen alarmingly frequently these days for a lot of reasons. Some companies are …
Twitter Moves to Stop Cyberbullying
A promising sign, but is it enough? In late January, Twitter VP of Engineering Ed Ho put out a number of posts addressing the blue bird’s renewed focus on user safety. Though we typically take these types of announcements with …
Chipotle’s Crisis Management: Road to Recovery
Can the burrito chain finally call a wrap on its lengthy crisis? Chipotle Mexican Grill Inc’s (CMG.N) sales rose for the first time in five quarters as the burrito chain’s efforts to bring back diners after a series of food …
Guest Post: How Employee Engagement and Strong Reputation are Linked
[Editor’s note: This guest post speaks to a point that many overlook – the connection between HR concerns and crisis management. If you have a post you’d like to share we’re always happy to take a look, get in touch …
Uber, Lyft, Politics & Business
[Editor’s note: The following is an excerpt from the Crisis Manager Newsletter, where we share our thoughts on current events and recap the best of the blogs each month.] Whatever side you may be on, it’s been impossible to ignore the …
Samsung’s Crisis Management Makeover – Part 1
What changed and why it matters I think “about damn time” sums it up well. Though we criticized Samsung’s initial effort for its slow roll of damaging information and lack of compassion, it’s clear the electronics giant made a choice to …
Chipotle slapped with $2.2b lawsuit…for what?!
When it rains, it pours Chipotle’s made the news for legitimate issues recently, but the latest headline-grabbing happening is a bit much. Leah Caldwell, the California woman suing the company, alleges that Chipotle used an image of her snapped 10 years ago at a …
Crisis Management Quotables…on Accountability
Ducking responsibility is not an option Accountability is a word that’s thrown around a lot, usually by an angry mob of investors or other stakeholders just before they grab the proverbial pitchforks. And while it certainly appears in boardroom talks …
Princess Cruises’ Crisis Comms for Dirty Secret
How do you address allegations of illegal dumping and a $40m fine? While a “magic pipe” might sound like something Alice’s caterpillar friend would enjoy, the Princess Cruises definition was quite a bit less whimsical and altogether more disgusting. A …
Samsung’s Share Buyback Gambit
Paying back shareholders isn’t the only thing needed to pull the electronics giant out of crisis When you take a financial hit like Samsung has you’re going to be hearing from a lot of angry investors, and everyone single one …
3 Tips to Prevent Hashtag Hijacking
Reduce the risk factors for online marketing Creating your own hashtag for use on social media is a great way to connect discussions about a specific marketing campaign, product, or event. But, they’re also the perfect target for those looking to …
The Fake News Phenomenon
When false ‘facts’ become headlines We use words like hoax, misinformation, and untruth, but the deceptively simple “fake news” describes one of the most common modern causes of reputation issues so very well. Media outlets today are in a frenzy of …
Analyzing Another J&J Baby Powder Case
Setting the tone for nearly 2,000 pending cases A St. Louis jury deliberated for barely three hours before returning with a $70 million award for a woman who claimed decades of using baby powder resulted in her being diagnosed with …