Technical Support Needs Technical Support: Time Warner is Good for a Laugh

Posted on: 19, Jan 12

Jonathan Bernstein crisis communications, Crisis Prevention, crisis public relations, customer service 1 Comment

YOU CAN’T MAKE THIS S**T UP Yesterday, for reasons unknown, my Internet broadband speed dropped by roughly 2/3, so I attempted to get Time Warner Cable support via their Live Chat option.  That required, first, that I provide my name and contact information, summarize the issue, and indicate what type …