Below you'll find a list of all posts that have been tagged as “Crisis Prevention”
There is a psychological concept that 12-step programs introduced called “hitting bottom.” It refers to the point at which an individual feels so much pain from what he or she has been doing that the fear of continuing “as is” …
Avoiding reputation management issues while discussing social change In the midst of widespread demands for change across America and around the globe, many brands are shifting tones in their marketing efforts to share with powerful messages of support for the …
Avoid these #fail behaviors if you want to stay out of #crisiscomms trouble It’s the year 2020 and yet, sadly, some organizations and individuals seem to still be living 10 to 20 years in the past in terms of crisis …
Another complication for orgs working to get back to ‘business as usual’ We all know that the novel coronavirus is affecting most of us negatively on a personal and professional level. It’s harder to focus, easy tasks seem more difficult, …
The face of 21st Century crisis management has been permanently changed, for worse and for better, by the coronavirus threat. We have always preached the idea of preparing for the worst while hoping for the best. The reality is …
[Editor’s note: This guest post from crisis pro Janie Jordan highlights the importance of avoiding negative language in your crisis communications. While it’s more natural for many people to use words like don’t, not, won’t, or can’t when describing …
Do you need a professional opinion? While it’s an established best practice to make crisis management a part of day-to-day business, we know the reality is that not everyone has room on their plate to truly make it a priority …
Freaking out is not a crisis management plan Headless chickens running amok appear to be in charge of many organizations – including media outlets – in response to the spread of COVID-19 globally and its imminent status as a pandemic. …
How Some Well-Intentioned Meetings Increase the Risk of Crises Committees can be very useful for hearing different points of view, working out details of plans, and building consensus. Committees can also be the inadvertent cause of completely preventable crises and/or …
Join us for quick pro tips from real crisis management consultants We’re bringing back a popular Bernstein Crisis Management series of short, informative blog posts, “Crisis Manager On The Spot”! These will typically feature questions for a crisis management consultant …
The front desk person at a financial services firm I visited some time ago had a marvelous title on her nameplate, “Director of First Impressions.” She knew that she was in a make or break position for her firm, …
[Editor’s note: The author of this post, Paul Biddle MBE, has 23 years in UK Law Enforcement along with multiple tours of Iraq & Afghanistan. In other words, he knows some things about real world crisis management and crisis leadership. …
Don’t make this common, and often damaging, crisis management mistake! In The Hitchhiker’s Guide to the Galaxy, author Douglas Adams famously described the “Somebody Else’s Problem” (SEP) cloaking device as the perfect way to hide even the most noticeable of …
Ever since the early days of Bernstein Crisis Management we’ve referred to much of what we share with readers as, “for all crisis managers, whether it’s in their job description or not”. While we know most of the folks who …
It is the year 2019. Anything we say or do can end up being captured live and/or as a recording by virtually anyone around us, and then shared globally. Apparently Fisher Investments’ CEO Ken Fisher didn’t get the word. …
