5 Online Reputation Management Tips Every Business Should Know Reputation is an incredibly valuable business asset, and these days the fate of that asset will often be decided online. Before you can even begin to consider how to best protect …
Why It Pays To Educate Employees On Crisis Management
Why It Pays To Educate Employees On Crisis Management Every employee in your organization — and I’m really talking every employee — has a role to play in crisis prevention and management. While their levels of involvement will vary, you …
How Much Damage Do You Want to Incur From a Major Business Interruption?
Recent burst of serious disruptions highlights need for crisis preparedness and planning Ransomware hackers shut down a critical oil pipeline. A single ship blocks the entire Suez Canal. Animal rights protestors blockade four McDonald’s distribution centers in the UK, impacting …
How much pain does it take before you care about crisis prevention?
There is a psychological concept that 12-step programs introduced called “hitting bottom.” It refers to the point at which an individual feels so much pain from what he or she has been doing that the fear of continuing “as is” …
Black Lives Matter, Hashtag Activism and Why Walking Your Talk is Critical to Brands Today
Avoiding reputation management issues while discussing social change In the midst of widespread demands for change across America and around the globe, many brands are shifting tones in their marketing efforts to share with powerful messages of support for the …
Five Crisis Communications #Fails for 2020
Avoid these #fail behaviors if you want to stay out of #crisiscomms trouble It’s the year 2020 and yet, sadly, some organizations and individuals seem to still be living 10 to 20 years in the past in terms of crisis …
Allostatic Load from Coronavirus — A Hidden but Real Threat to Crisis Management
Another complication for orgs working to get back to ‘business as usual’ We all know that the novel coronavirus is affecting most of us negatively on a personal and professional level. It’s harder to focus, easy tasks seem more difficult, …
Coronavirus and the Permanently Changed Face of 21st Century Crisis Management
The face of 21st Century crisis management has been permanently changed, for worse and for better, by the coronavirus threat. We have always preached the idea of preparing for the worst while hoping for the best. The reality is …
Words Matter! Use the right ones.
[Editor’s note: This guest post from crisis pro Janie Jordan highlights the importance of avoiding negative language in your crisis communications. While it’s more natural for many people to use words like don’t, not, won’t, or can’t when describing …
5 Reasons To Call A Crisis Management Consultant Today
Do you need a professional opinion? While it’s an established best practice to make crisis management a part of day-to-day business, we know the reality is that not everyone has room on their plate to truly make it a priority …
Freakout Crisis Management: The Wrong Way to Respond to COVID-19
Freaking out is not a crisis management plan Headless chickens running amok appear to be in charge of many organizations – including media outlets – in response to the spread of COVID-19 globally and its imminent status as a pandemic. …
Death By Committee
How Some Well-Intentioned Meetings Increase the Risk of Crises Committees can be very useful for hearing different points of view, working out details of plans, and building consensus. Committees can also be the inadvertent cause of completely preventable crises and/or …
Crisis Manager On The Spot Returns!
Join us for quick pro tips from real crisis management consultants We’re bringing back a popular Bernstein Crisis Management series of short, informative blog posts, “Crisis Manager On The Spot”! These will typically feature questions for a crisis management consultant …
The 5 Top Crisis-Causing Mistakes in Customer Service
The front desk person at a financial services firm I visited some time ago had a marvelous title on her nameplate, “Director of First Impressions.” She knew that she was in a make or break position for her firm, …
Know These Leadership Diseases So You Can Avoid Them
[Editor’s note: The author of this post, Paul Biddle MBE, has 23 years in UK Law Enforcement along with multiple tours of Iraq & Afghanistan. In other words, he knows some things about real world crisis management and crisis leadership. …