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  • Services
    • Crisis Prevention & Planning
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    • Crisis Management and Media Training
    • Crisis Response
    • Crisis Litigation Consulting
    • Crisis Simulations
    • Online Reputation Management
    • Social Media Crisis Management
    • Crisis Engineering
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    • Public Speaking and Seminars
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Tag Archive

Below you'll find a list of all posts that have been tagged as “Crisis Prevention”

How much pain does it take before you care about crisis prevention?

Posted on: 05, Aug 20

There is a psychological concept that 12-step programs introduced called “hitting bottom.” It refers to the point at which an individual feels so much pain from what he or she has been doing that the fear of continuing “as is” …

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crisis management plancrisis preparednessCrisis Prevention

Black Lives Matter, Hashtag Activism and Why Walking Your Talk is Critical to Brands Today

Posted on: 15, Jun 20

Avoiding reputation management issues while discussing social change In the midst of widespread demands for change across America and around the globe, many brands are shifting tones in their marketing efforts to share with powerful messages of support for the …

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corporate social activismcorporate support BLMCrisis Preventionhashtag activism

Five Crisis Communications #Fails for 2020

Posted on: 28, May 20

Avoid these #fail behaviors if you want to stay out of #crisiscomms trouble It’s the year 2020 and yet, sadly, some organizations and individuals seem to still be living 10 to 20 years in the past in terms of crisis …

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crisis communication advicecrisis communication tipsCrisis PreventionCrisis Response

Allostatic Load from Coronavirus — A Hidden but Real Threat to Crisis Management

Posted on: 11, May 20

Another complication for orgs working to get back to ‘business as usual’ We all know that the novel coronavirus is affecting most of us negatively on a personal and professional level.  It’s harder to focus, easy tasks seem more difficult, …

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allostatic shockcoronavirus crisis managementCrisis Prevention

Coronavirus and the Permanently Changed Face of 21st Century Crisis Management

Posted on: 14, Apr 20

  The face of 21st Century crisis management has been permanently changed, for worse and for better, by the coronavirus threat. We have always preached the idea of preparing for the worst while hoping for the best. The reality is …

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coronaviruscovid-19crisis communicationscrisis preparednessCrisis PreventionCrisis Response

Words Matter! Use the right ones.

Posted on: 06, Apr 20

  [Editor’s note: This guest post from crisis pro Janie Jordan highlights the importance of avoiding negative language in your crisis communications. While it’s more natural for many people to use words like don’t, not, won’t, or can’t when describing …

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crisis managementCrisis PreventionCrisis ResponseJanie Jordan

5 Reasons To Call A Crisis Management Consultant Today

Posted on: 31, Mar 20

Do you need a professional opinion? While it’s an established best practice to make crisis management a part of day-to-day business, we know the reality is that not everyone has room on their plate to truly make it a priority …

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crisis consultantcrisis preparednessCrisis PreventionCrisis ResponseErik Bernstein

Freakout Crisis Management: The Wrong Way to Respond to COVID-19

Posted on: 25, Feb 20

Freaking out is not a crisis management plan Headless chickens running amok appear to be in charge of many organizations – including media outlets – in response to the spread of COVID-19 globally and its imminent status as a pandemic. …

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coronaviruscovid-19crisis communicationsCrisis PreventionCrisis Response

Death By Committee

Posted on: 10, Feb 20

How Some Well-Intentioned Meetings Increase the Risk of Crises Committees can be very useful for hearing different points of view, working out details of plans, and building consensus. Committees can also be the inadvertent cause of completely preventable crises and/or …

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committeescrisis preparednessCrisis PreventionJonathan Bernstein

Crisis Manager On The Spot Returns!

Posted on: 14, Jan 20

Join us for quick pro tips from real crisis management consultants We’re bringing back a popular Bernstein Crisis Management series of short, informative blog posts, “Crisis Manager On The Spot”! These will typically feature questions for a crisis management consultant …

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Crisis Manager On The Spotcrisis preparednessCrisis PreventionCrisis Response

The 5 Top Crisis-Causing Mistakes in Customer Service

Posted on: 19, Dec 19

  The front desk person at a financial services firm I visited some time ago had a marvelous title on her nameplate, “Director of First Impressions.” She knew that she was in a make or break position for her firm, …

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crisis management and customer serviceCrisis PreventionJonathan Berrnsteinonline reputationreputation managementreview management

Know These Leadership Diseases So You Can Avoid Them

Posted on: 18, Dec 19

  [Editor’s note: The author of this post, Paul Biddle MBE, has 23 years in UK Law Enforcement along with multiple tours of Iraq & Afghanistan. In other words, he knows some things about real world crisis management and crisis leadership. …

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crisis managementcrisis preparednessCrisis PreventionCrisis Responsecrisis trainingPaul Biddle

Avoiding the Somebody Else’s Problem Field

Posted on: 03, Dec 19

Don’t make this common, and often damaging, crisis management mistake! In The Hitchhiker’s Guide to the Galaxy, author Douglas Adams famously described the “Somebody Else’s Problem” (SEP) cloaking device as the perfect way to hide even the most noticeable of …

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Crisis Preventioncrisis training

Why Crisis Management Best Practices Matter To You

Posted on: 05, Nov 19

Ever since the early days of Bernstein Crisis Management we’ve referred to much of what we share with readers as, “for all crisis managers, whether it’s in their job description or not”. While we know most of the folks who …

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crisis communicationscrisis educationcrisis management consultantCrisis PreventionCrisis Response

Fisher Investments’ CEO Ken Fisher Puts $600 Million Foot in Mouth

Posted on: 15, Oct 19

  It is the year 2019.  Anything we say or do can end up being captured live and/or as a recording by virtually anyone around us, and then shared globally. Apparently Fisher Investments’ CEO Ken Fisher didn’t get the word.  …

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Crisis PreventionKen Fishermedia training
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