To Avoid a Reputation Crisis Don’t Do What I Did! On October 7, 2014 my life blew up. I was serving as First Lady of Oregon, partner to the Governor who was running for reelection. A notoriously mudslinging reporter who …
Are You Neglecting Social Media Crisis Management?
Not preparing for crisis is begging to have one If you’re online reading this, chances are you know that almost every crisis or reputation threat today involves social media to some degree. Yet, a shocking number of organizations are not prepared to …
4 Quick Media Training Tips
Quick advice to start your course to being media-ready A lot goes into being prepared to speak to the media, and it can be a daunting skill to learn. But, in our experience, if you’re an expert in your field …
[Guest Post] The True Cost of a Credit Card Breach Disaster
[Editor’s note: Today’s post comes to us courtesy of Beth Kotz, Credit.com contributing author. Being hit by a cyberattack brings serious financial and reputational repurcussions, which makes working to prevent and prepare for the various possibilities an important part of any crisis …
Crisis Management Quotables…on the Life of Words
You can’t rely on others to tell your story The inspiration for today’s Crisis Management Quotable hardly needs any introduction. Carol Burnett is one of the most famous actresses and comedians of all time, and she’s left a trail of …
Amazing Collection of Review Management Stats
Hard facts on why YOU should care about online reviews 68% of millennials trust online reviews most For every star a business gets in their rating, their sales revenue will increase from approximately 5-9% 22% of consumers will not purchase …
CitizenAID: Free App Saves Lives in the UK but Not Yet in the US
A free app from the UK could help save lives when mass attacks strike While formal first aid training is something everyone should go through at least once, reality is most won’t even have it cross their radar. An app, on …
Guest Post: How Employee Engagement and Strong Reputation are Linked
[Editor’s note: This guest post speaks to a point that many overlook – the connection between HR concerns and crisis management. If you have a post you’d like to share we’re always happy to take a look, get in touch …
Educate Your Employees to Avoid Data Breach
If you haven’t taught staff how to avoid an IT crisis you’re asking to have one Nearly 70% of the data protection and privacy professionals surveyed for a recent Managing Insider Risk through Training & Culture report said their employees are …
3 Ways to Secure Your Online Reputation for 2017
Keep that New Year’s resolution and get your online reputation in shape! As we approach the end of January I have a question…how’s that resolution to get control of your businesses’ online reputation for 2017 going? The good news is that, …
Chipotle slapped with $2.2b lawsuit…for what?!
When it rains, it pours Chipotle’s made the news for legitimate issues recently, but the latest headline-grabbing happening is a bit much. Leah Caldwell, the California woman suing the company, alleges that Chipotle used an image of her snapped 10 years ago at a …
Learning from Cinnabon’s Carrie Fisher Tweet
Don’t point outrage in your own direction with an inappropriate “tribute” share Cinnabon’s Carrie Fisher tweet is the latest in a long string of inappropriate social media shares following the death of public figures. One concerning trend is that the …
3 Online Review Tips for 2017
Looking for a new year’s resolution? How about getting that reputation in gear? As the year winds down we’re seeing a big bump in the number of calls asking for help with online reviews. Yelp and Google are the most impactful …
Crisis Management Quotables…on Accountability
Ducking responsibility is not an option Accountability is a word that’s thrown around a lot, usually by an angry mob of investors or other stakeholders just before they grab the proverbial pitchforks. And while it certainly appears in boardroom talks …
3 Tips to Prevent Hashtag Hijacking
Reduce the risk factors for online marketing Creating your own hashtag for use on social media is a great way to connect discussions about a specific marketing campaign, product, or event. But, they’re also the perfect target for those looking to …