Below you'll find a list of all posts that have been tagged as “crisis management”
Crisis Response 101: Mastering the Art of Firefighting in Business We’ve all seen those intense firefighting scenes in movies where the hero braves the flames, makes the right decisions, and saves the day. While in an actual fire you’d be turning to real-life firefighters to handle the action (shout out …
Discover the critical role of rapid crisis response in effective crisis management, why immediate action matters & how consultants can help.
[Editor’s note: This guest post from crisis pro Janie Jordan highlights the importance of avoiding negative language in your crisis communications. While it’s more natural for many people to use words like don’t, not, won’t, or can’t when describing situations, substituting more positive or at least neutral ways to …
Planning is important, but plans require practice to be used properly in a crisis Imagine you came upon a firefighting team just arrived at the scene of a fire, all milling around with leaders shouting conflicting orders, firefighters not recalling how to properly set up and use their equipment, and …
[Editor’s note: The author of this post, Paul Biddle MBE, has 23 years in UK Law Enforcement along with multiple tours of Iraq & Afghanistan. In other words, he knows some things about real world crisis management and crisis leadership. Today he explores issues, or as he calls them diseases, …
[We came across this post on internet technology expert David Strom’s ‘Web Informant’ blog and thought our readership of “crisis managers, whether it’s in your job description or not” would find this in-depth explanation of several extremely manipulative strategies being employed to create fake news online to both misinform …
[Editor’s note: This post is quite interesting as it examines a topic that’s not often approached in the public eye. If a company in crisis knows it’s going out of business regardless of how things play out, how should crisis communications be approached? What are your obligations, and what’s …
[Editor’s note: Much like the hashtag fails we saw lead to crisis management disasters so commonly a few years back, the trend of “woke-washing” — trying to champion popular causes to demonstrate what a good company you are while sweeping some not-so-positive things under the rug — has already …
[Editor’s note: This guest post comes to us from Australia-based crisis pro Tony Jaques’ Managing Outcomes e-Newsletter. While part of public relations and crisis management work inevitably involves assisting those who have made mistakes, we agree with Mr. Jaques that there is a line to be drawn between helping …
A hot mic captured Mayor Lori Lightfoot calling a Fraternal Order of Police vice president an “FOP clown” during Wednesday’s City Council meeting, but she later apologized and acknowledged it was inappropriate for her “to say that out loud.” As Fraternal Order of Police Vice President Patrick Murray approached the microphone …
[Author’s Note: The general public seldom gets to see what goes on behind the scenes of a significant product recall. It ain’t always easy!] The Crisis Home Products manufacturing (name disguised), based in the Midwest with operations throughout North America, received reports from distributor showrooms that some of the …
More and more often while working with clients we see examples of how extremely polarized audiences have become today. While gauging public reaction to your crisis communications is a recommendation any expert will give you, fewer mention the fact that you may see completely different responses to the same …
Like it or not, when someone’s represented your company publicly for many years that association sticks around after they retire. That’s a lesson Starbucks is learning the hard way after former CEO and chairman Howard Schultz announced that he was considering a 2020 presidential run. Anticipating questions from customers …
Improving your ability to deliver the often-intimidating media interview or public statement According to Psychology Today, people are more afraid of public speaking than death. I see you nodding your heads out there, and to be honest when I first started practicing the skill I felt the same. While it’s …
This article, written by Bernstein Crisis Management president Jonathan Bernstein, has only grown in relevance since it was written. More often than not when we’re assisting clients with breaking crisis response there are reporters involved, and a worrying percentage of those reporters are willing to go beyond what we’d consider …
