Below you'll find a list of all posts that have been tagged as “crisis management”
It’s practically become a spectator sport to watch for marketing mistakes after any calendar event, and April Fools 2018 did not disappoint. There were numerous examples to choose from, like the French mayor who thought it would be a great …
Why every organization is vulnerable to #MeToo allegations When humans are oppressed and repressed long enough and finally find a channel for venting their feelings, for finding justice, we sometimes overreact. Riots occur, with innocent individual and businesses damaged (or …
Mounting an offense In part one of this series we talked a bit about being on the defendant’s side, but what about when you’re the one on the offensive in a battle of litigation and PR? There are two scenarios …
Playing defense While it’s been happening for many years, the internet – and more specifically social media and review sites – have made the process of trying a case in the court of public opinion long before it hits a court of …
Why is this product particularly risky for Musk and The Boring Company? There’s no doubt that Elon Musk is a technical genius and a great thinker. And, while his latest venture has the kid in me shouting “woohoo!” it’s also …
[Editor’s note: This guest post on the situation H&M faced after releasing a controversial ad comes to us from friend and colleague Andrea Obston, of Andrea Obston Marketing Communications.] On Monday, I learned that H&M actually stands for Hugely insensitive …
Mistakes happen. You’ll be judged on what you do next. YouTubers are a controversial topic. If you’re a teen or young adult it’s likely you have your own favorites that you’ve spent hours watching, and you may even feel deeply …
Failures in day-to-day communications can create serious threats to reputation Customer service is a critical part of crisis management. The way each individual in your company treats stakeholders is a direct reflection of how your company feels about said stakeholders, …
We’ve been speaking out about what’s now been coined “fake news”, an overall lack of fact-checking, and unethical behavior from the media for many years. While many journalists strive to honestly bring news to the people, there are just as …
Is a lack of preparedness for media interest leaving you vulnerable to crisis? So you have an official spokesperson and they’re media trained to the point that they’d get your message across no matter what the situation. That’s a valuable …
Don’t let dishonesty creep into your communications Lying is a funny thing. While it’s widely accepted that purposely stating something that isn’t true is classified as a lie and wrong to do, people convince themselves that other forms of lying …
The announcement of HBO’s new show, “Confederate,” which takes place in an alternate timeline where Southern states successfully seceded from the union and slavery remains legal, was already bound to draw criticism. It’s pretty much the definition of a touchy …
Clashes create conflict One of our challenges as a crisis management firm is helping clients have realistic expectations about what we can accomplish for them. For example, if a situation can’t be “fixed” but only balanced enough that the lasting …
[Editor’s note: This post is Part 2 from a pair of contributions by guest blogger Cylvia Hayes. To read her first post, click here.] Using a Reputation Crisis to Become Better and Bigger…Instead of Just Bitter If you wind up …
To Avoid a Reputation Crisis Don’t Do What I Did! On October 7, 2014 my life blew up. I was serving as First Lady of Oregon, partner to the Governor who was running for reelection. A notoriously mudslinging reporter who …
