customer service as a crisis prevention tool

The First Line of Defense: Customer Service as a Crisis Prevention Tool

Posted on: 22, May 25

Michelle Sinning Articles Crisis Prevention, communications, conflict resolution, crisis management, crisis management plan, crisis planning, Crisis Prevention

The First Line of Defense: Customer Service as a Crisis Prevention Tool By Michelle Sinning, APR In an age where reputations can rise and fall in a single tweet, customer service isn’t just about resolving problems—it’s about preventing a crisis. Too often, companies treat customer service as the final step …

Inflation, Job Anxiety, and Grievance: A Recipe for Civil Unrest in 2025

Posted on: 04, Feb 25

Nora Rubinoff Articles Crisis Prevention, crisis avoidance, crisis leadership, crisis management, crisis management plan, crisis planning, crisis preparation, crisis preparedness, Crisis Prevention, crisis public relations, risk assessment, vulnerability audit, workplace crisis, workplace violence

Inflation, Job Anxiety, and Grievance: A Recipe for Civil Unrest in 2025 By Oscar Villanueva, TAL Global Economic fears and eroding trust in institutions are creating a volatile mix that threatens global stability. Inflation, shifting job markets, and widespread misinformation are fueling grievances. This will almost certainly lead to civil …