Would you be ready if you needed crisis management today? When a full 63% of your brand’s market value can be tied directly to how strong its reputation is, a single negative news article or popular social media post bashing …
How Much Damage Do You Want to Incur From a Major Business Interruption?
Recent burst of serious disruptions highlights need for crisis preparedness and planning Ransomware hackers shut down a critical oil pipeline. A single ship blocks the entire Suez Canal. Animal rights protestors blockade four McDonald’s distribution centers in the UK, impacting …
The Very Hard Truth About Your Next Major Natural Disaster
A discussion of some tough-to-swallow disaster preparedness truths, by Jonathan Bernstein If you’ve been denial about disaster preparedness, this may be a good time for you to avert your eyes, because you’re not going to like what I have to say. …
How your customer service can create (or prevent!) crises
Failures in day-to-day communications can create serious threats to reputation Customer service is a critical part of crisis management. The way each individual in your company treats stakeholders is a direct reflection of how your company feels about said stakeholders, …
“How Much Pain Does It Take?” Revisited
The below post was written by Jonathan Bernstein on April 2, 2015. Since then, we have seen countless severe crises where the damage could have been prevented, or at least reduced significantly. Some of them are still in the headlines today. …
How Setting Realistic Expectations Prevents Crises
Clashes create conflict One of our challenges as a crisis management firm is helping clients have realistic expectations about what we can accomplish for them. For example, if a situation can’t be “fixed” but only balanced enough that the lasting …
Case Study – Loss of Corporate Headquarters
[Editor’s note: This case study comes to us courtesy of our colleague David J. Discenza, president of Discenza Business Continuity Solutions.] The Situation: A Fortune 100 financial services firm located in lower Manhattan, NY, requires each of its business units to …
3 Reasons You Need to Practice for Crisis Management in 2017
Don’t let a failure to practice hurt your operation in the new year You’ve got yourself a crisis management plan, and that’s great, but when crunch time hits that plan isn’t going to stand up and do the work for …
Are You Dropping the Ball When it Comes to Crisis Management?
Shocking number of orgs have PR departments but are utterly unprepared to face a crisis Awareness of the need for crisis management is on the rise, but once in a while we see a stat that makes us realize just …
Crisis Management Quotables…Because It’s Not Always Sunny!
Prepare before trouble appears and reap the benefits Working for an organization that is, by its very nature, in the news every single day is a surefire way to learn a bit about PR. Add to that daily experience with high-level …
New Study Reveals Crisis Management Problems for UK Orgs
Telling stats on crisis preparedness A new study from Ignyte points toward worrisome trends among UK organizations. The survey polled 500 managers working across eight different sectors throughout the UK. Among the findings were that… 39% of managers say their …
Guest Post: Common Tabletop Exercise Mistakes
Avoid problems that will hamper your crisis preparedness down the road Tabletop exercises are a powerful tool in your crisis preparedness arsenal. They allow your team to practice working together, your plans to be felt out for gaps, policies to be …
The State of Campus Safety
Looking at a study on emergency preparedness at U.S. schools A big part of crisis management is knowing the items your stakeholders care most about. A perfect example of this is the importance of safety on school campuses. Parents care …
Chicago FAA Fire: A High Volume Crisis Management Scenario
Nearly 2,000 flights canceled, were the airlines prepared? Flights in Chicago came to an abrupt halt Friday after a fire at a suburban FAA air traffic control facility, creating a serious crisis for airlines, airport officials, and of course the …
Playing Chicken with Crisis Management
Having a plan in place means you won’t be left scrambling when crises appear In order to be as effective as possible, crisis planning needs to come before a crisis actually hits. While it is possible to create and enact …
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