Crisis response is the art and science of firefighting in business, protecting your reputation, operations, and financial bottom line.
Crisis Response 101: Mastering the Art of Firefighting in Business
Posted on: 18, Sep 23
Why This Should Be The Year Of Crisis Preparedness For Your Brand
Posted on: 07, Mar 22
Would you be ready if you needed crisis management today? While we’re seeing more interest in crisis planning and preparedness work than ever, it’s a simple fact that most organizations out there are not prepared to face a fully fledged, all-hands-on-deck, act-now-or-incur-serious-damage, crisis management situation. Some have no formal plan …
How Much Damage Do You Want to Incur From a Major Business Interruption?
Posted on: 24, May 21
Recent burst of serious disruptions highlights need for crisis preparedness and planning Ransomware hackers shut down a critical oil pipeline. A single ship blocks the entire Suez Canal. Animal rights protestors blockade four McDonald’s distribution centers in the UK, impacting 1,300 restaurants. Covid-19 disrupts every aspect of the global supply …
The Very Hard Truth About Your Next Major Natural Disaster
Posted on: 11, Jun 18
A discussion of some tough-to-swallow disaster preparedness truths, by Jonathan Bernstein If you’ve been denial about disaster preparedness, this may be a good time for you to avert your eyes, because you’re not going to like what I have to say. It centers around this quote by an Emergency Services Coordinator …
How your customer service can create (or prevent!) crises
Posted on: 12, Dec 17
Failures in day-to-day communications can create serious threats to reputation Customer service is a critical part of crisis management. The way each individual in your company treats stakeholders is a direct reflection of how your company feels about said stakeholders, whether it’s intended to be or not. Provide poor customer …
“How Much Pain Does It Take?” Revisited
Posted on: 26, Oct 17
The below post was written by Jonathan Bernstein on April 2, 2015. Since then, we have seen countless severe crises where the damage could have been prevented, or at least reduced significantly. Some of them are still in the headlines today. It’s not just about saving reputation and your bottom line, …
How Setting Realistic Expectations Prevents Crises
Posted on: 31, Aug 17
Clashes create conflict One of our challenges as a crisis management firm is helping clients have realistic expectations about what we can accomplish for them. For example, if a situation can’t be “fixed” but only balanced enough that the lasting damage is limited, we’d be asking for trouble if we …
Case Study – Loss of Corporate Headquarters
Posted on: 13, Apr 17
[Editor’s note: This case study comes to us courtesy of our colleague David J. Discenza, president of Discenza Business Continuity Solutions.] The Situation: A Fortune 100 financial services firm located in lower Manhattan, NY, requires each of its business units to run an annual table-top exercise of its business continuity plan. …
3 Reasons You Need to Practice for Crisis Management in 2017
Posted on: 05, Jan 17
Don’t let a failure to practice hurt your operation in the new year You’ve got yourself a crisis management plan, and that’s great, but when crunch time hits that plan isn’t going to stand up and do the work for you. Just as you wouldn’t expect actors to put on …
Are You Dropping the Ball When it Comes to Crisis Management?
Posted on: 30, Jun 16
Shocking number of orgs have PR departments but are utterly unprepared to face a crisis Awareness of the need for crisis management is on the rise, but once in a while we see a stat that makes us realize just how far we have to go. In a recent Nasdaq/PR …
Crisis Management Quotables…Because It’s Not Always Sunny!
Posted on: 30, Jun 16
Prepare before trouble appears and reap the benefits Working for an organization that is, by its very nature, in the news every single day is a surefire way to learn a bit about PR. Add to that daily experience with high-level press releases and analytics that explore the latest in market …
New Study Reveals Crisis Management Problems for UK Orgs
Posted on: 29, Apr 16
Telling stats on crisis preparedness A new study from Ignyte points toward worrisome trends among UK organizations. The survey polled 500 managers working across eight different sectors throughout the UK. Among the findings were that… 39% of managers say their higher management team were most likely to cause a crisis …
Guest Post: Common Tabletop Exercise Mistakes
Posted on: 30, Nov 15
Avoid problems that will hamper your crisis preparedness down the road Tabletop exercises are a powerful tool in your crisis preparedness arsenal. They allow your team to practice working together, your plans to be felt out for gaps, policies to be fleshed out, and procedures to be checked for realism and …
The State of Campus Safety
Posted on: 11, Oct 15
Looking at a study on emergency preparedness at U.S. schools A big part of crisis management is knowing the items your stakeholders care most about. A perfect example of this is the importance of safety on school campuses. Parents care about it, students care about it, and employees care about …
Chicago FAA Fire: A High Volume Crisis Management Scenario
Posted on: 27, Sep 14
Nearly 2,000 flights canceled, were the airlines prepared? Flights in Chicago came to an abrupt halt Friday after a fire at a suburban FAA air traffic control facility, creating a serious crisis for airlines, airport officials, and of course the passengers scheduled on the 1,600-some flights that were cancelled as …
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