Below you'll find a list of all posts that have been categorized as “crisis management”
Everybody loves a contest, so here at Bernstein Crisis Management, we thought that a good contest to begin 2009 would be a great idea. Here’s the scoop: If you have a crisis management-related case history worthy of publication in my Crisis Manager: The Internet Newsletter About Crisis Management we have …
Stephen C. Rafe makes some very good points in his article reported in Crisis Manager – The Internet Newsletter About Crisis Management about the appropriate responses to crisis that a company should take. It’s important in any crisis to avoid confrontational and defensive behavior when confronted by critics. Rafe says …
I’ve been refining my process of “Vulnerability Audits,” the first step in crisis prevention. Read how doing a “scan of your operations” in advance can help you avoid or minimize crises that may arise unexpectedly. JB Jonathan BernsteinPresidentBernstein Crisis Management, Inc.
Have you ever seen Merrie Spaeth’s hilarious “BIMBO Awards“? They’re monthly collections of mostly famous people suffering from foot-in-mouth disease, along with some examples of “doing it the right way” in crisis communications. For example, here was this month’s “winning BIMBO”: “I’m here to tell you right off the bat …
In a blog posting on My Global Career, Kristina Cowan writes about why Americans are altering their retirement plans in response to the state of today’s economy. I was quoted as a good example of someone whose retirement plans have changed due to the recent economic situation. Many retirement portfolios …
To start the New Year off right, I wanted to offer you the format fora resolution that can and, in my opinion, should be adopted by anyorganization that has not engaged in comprehensive crisis planning. CRISIS MANAGEMENT RESOLUTION(Name of Your Organization Here) WHEREAS, (name of organization) is vulnerable to (add …
The latest issue of Crisis Manager is now online at my main business website. It’s free if you’d like to subscribe! JB Jonathan BernsteinPresidentBernstein Crisis Management, Inc.
Take at look at the statement released by Continental airlines after one of their planes slipped off the runway on takeoff at Denver airport today: Continental Airlines Statement Regarding Flight 1404 HOUSTON, Dec. 20 /PRNewswire-FirstCall/ — Continental Airlines (NYSE: CAL) tonight confirmed that flight 1404, a Boeing 737-500 aircraft carrying …
In my December 13, 2008 Internet Newsletter About Crisis Management I featured an article by Claire Wolfe on Firearms Manufacturer Misfires. The article represents the damage that can befall a company’s reputation when they don’t respond appropriately to the demands of any given group. It is clear that responding is …
I have a new monthly column, REPUTATION MANAGEMENT ONtheLINE, in Media Bullseye, the “New Media and Communications Magazine” published by CustomScoop, my favorite online clipping service. I’ll be featuring not only my own writing, but interviews with top experts in this field, so be sure to subscribe — it’s free! …
What are you doing, actively, to protect your reputation online? Do you know what people find on page 1 of a Google search for your name? If you’re an organization that would like to be found, can you be found on page 1 of a Google search by someone searching …
In the recent article, Great Crisis Leaders: 10 Key Characteristics, by Pat Rowe, we are reminded of how leaderships’ core beliefs will affect the success or demise of a company or country. These steps include intellectual integrity, the ability to see the big picture, willingness to consider mutiple options, decisiveness, …
In the November 2008 Crisis Manager, an article by Rene A. Henry offers 10 steps a company, organization or institution needs to take or have in place to prevent a crisis. These steps include anticipating and having a Plan, responding immediately, avoiding overtalk, truth-telling, accepting responsibility, choosing the right spokesperson, …
The Santa Barbara News-Press published a new story on November 13, 2008, regarding John Edwards and his re-surfacing into the public eye. “It’s a very good way to just poke your head out a little bit, see what happens, see what public reaction is like,” says Jonathan Bernstein, a California-based …
When CNBC.com’s Albert Bozzo called to ask me my professional opinion about how White House and other “official spokespersons” about the economy were communicating, I drew an analogy with how similar personnel had handled Hurricane Katrina. He seemed to like that angle and this story resulted. I did get one …
