Erroneous College Acceptance Letter Spark Crisis

Jonathan Bernstein crisis management, Crisis Prevention, Erik Bernstein, Jonathan Bernstein, reputation management, school crisis management Leave a Comment

Flawed process devastates 800 eager students About 800 applicants to Carnegie Mellon’s elite master’s program for computer science had a brief moment of excitement before their hopes were dashed after receiving erroneous acceptance emails from the university. The emails were sent on a Monday, and by mid-day Tuesday Carnegie Mellon’s …