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Tag Archive

Below you'll find a list of all posts that have been tagged as “Erik Bernstein”

5 Reasons To Call A Crisis Management Consultant Today

Posted on: 31, Mar 20

Do you need a professional opinion? While it’s an established best practice to make crisis management a part of day-to-day business, we know the reality is that not everyone has room on their plate to truly make it a priority …

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crisis consultantcrisis preparednessCrisis PreventionCrisis ResponseErik Bernstein

4 More Tips For Being A Better Crisis Management Consultant

Posted on: 09, Mar 20

Looking to improve your crisis management consulting skills? Take these 4 tips to heart. We find that people who gravitate towards crisis management – as we so often say, “whether it’s in your job description or not” – have a …

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Andrea Obstoncrisis consultantcrisis consultingcrisis management consultantcrisis management consultingcrisis management tipsErik Bernstein

4 Useful Tips For When The Media Is Reaching Out To You

Posted on: 05, Aug 19

  Reporters and media of all kinds are inevitable sources of stress for many crisis management situations, but that doesn’t mean it’s healthier to shut them out. With the modern 24/7 news cycle and literally millions of places for information …

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Erik Bernsteinmedia relationsmedia tipsmedia training

3 Hot Takes On Crisis Management PR in 2019

Posted on: 04, Jan 19

  As we step firmly into 2019 I thought I’d sit down for a few hot takes on the top crisis management issues of the coming year. Here are three that have been top of mind: “Trickle down” from national …

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2019 predictionscrisis management expertErik Bernstein

How Do Celebrities Like Kanye West Survive Controversy?

Posted on: 25, Oct 18

Celebrity controversy is constantly in the news, but why is it some public figures take more lasting damage than others? Celebrity controversy seems to drive the internet today. Why, though, are some reputations seemingly bulletproof while others are practically obliterated …

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celebrity controversiescelebrity reputationErik Bernsteinkanye westmusician crisissurviving controversy

Crisis Management Quotables…on Accountability

Posted on: 27, Dec 16

Ducking responsibility is not an option Accountability is a word that’s thrown around a lot, usually by an angry mob of investors or other stakeholders just before they grab the proverbial pitchforks. And while it certainly appears in boardroom talks …

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crisis managementcrisis management quotesErik Bernsteinonline reputationPR quotesreputationreputation managementreputation quotes

Crisis Management Quotables…on Outdoing Negativity

Posted on: 20, Aug 15

Create a cushion of goodwill to protect your reputation Typically we try to avoid using words from unknown sources for our Crisis Management Quotables, but given the ease with which so many reputations are being put into jeopardy either by …

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crisis managementcrisis management quotablescrisis management quotesCrisis PreventionErik Bernsteinpublic relationsreputation management

Crisis Management Best Practices to Combat Cyberbullying

Posted on: 15, Jul 15

Jonathan Bernstein shares his take on the intersection of crisis management and cyberbullying Whether it’s nuisance behavior like derailing social media conversations or more serious attacks such as releasing personal information and sabotaging review sites, cyberbullying can, and does, create …

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bullyingcrisis managementCrisis PreventioncyberbullyingErik BernsteinJonathan Bernstein

Cyberbullying – a Crisis Management Issue

Posted on: 07, Jul 15

A growing concern among business owners Cyberbullying has grown from a niche subject into a hot topic over the past few years. While initial discussion of cyberbullying focused on interactions between young people, today businesses can be, and are being, …

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crisis managementCrisis PreventionCrisis ResponsecyberbullyingErik BernsteinJonathan Bernstein

Understanding How Audiences Use Social Media

Posted on: 02, Jul 15

Know the communication tools your stakeholders prefer Knowing how whatever audience you’re trying to communicate with is using social media is an essential part of crisis management today. Let this infographic by DocStoc get you started on some crucial learning …

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crisis communicationsErik BernsteinJonathan BernsteinPRpublic relationssocial mediasocial media crisis managementsocial media reputation management

Crisis Management Quickie: Crisis Prevention through Policy

Posted on: 30, Jun 15

Clear policies can help stop crises before they ever start Having policies for easily predictable situations or scenarios is one simple way to prevent crises. Whether it’s laying down specific guidelines for how employees may discuss your organization on social …

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crisis managementCrisis PreventionErik BernsteinJonathan Bernstein

Sometimes People Die

Posted on: 28, Jun 15

Losses are best handled with a plan made in advance People die. It’s an uncomfortable reality, but that doesn’t mean you can ignore it. When you’re putting together crisis management plans you have to face a number of unhappy thoughts, …

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crisis managementCrisis PreventionCrisis Responsedeath in the workforcedeaths and crisisErik BernsteinJonathan Bernstein

Learning from the OPM Data Breach

Posted on: 25, Jun 15

Doing nothing is not a crisis management strategy that produces results The Office of Personnel Management breach is attracting a lot of attention thanks to the staggering number of federal employees possibly affected – nearly 18 million the last time …

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crisis communicationscrisis managementcrisis preparednessCrisis Responsedata breachErik BernsteinJonathan BernsteinOffice of Personnel ManagementOPM

PayPal’s User Agreement Faux Pas

Posted on: 20, Jun 15

Unclear wording created a PR crisis for the payment service PayPal found out firsthand the troubles incautious wording can cause after not only customers, but also industry regulators, voiced their concerns about its new user agreement. In it, PayPal appeared …

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crisis communicationcrisis managementCrisis ResponseErik BernsteinFCCJonathan BernsteinPayPalreputation management

Negative Customer Experiences Lead to Crises

Posted on: 18, Jun 15

Don’t let negative encounters become crises Negative customer experiences are often passed off as someone “having a bad day” or excused with statements like, “nothing would make them happy”, but the reality is that dismissing these incidents is setting yourself …

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crisis managementCrisis PreventionErik BernsteinJonathan Bernsteinpublic relationsreputation managementstakeholder relations
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