When the people speak, corporations listen Shell has joined a long list of companies being forced by public pressure into crisis management over not taking the hint to back out of business ventures with Russia as the invasion of Ukraine …
Avoiding the Legal Response Syndrome
[Editor’s note: Australian crisis expert Dr. Tony Jaques has just published a new book which addresses the challenge of how to balance legal and communication advice when a crisis strikes: Crisis Counsel: Navigating legal and communication Conflict (Rothstein 2020). …
Five Crisis Communications #Fails for 2020
Avoid these #fail behaviors if you want to stay out of #crisiscomms trouble It’s the year 2020 and yet, sadly, some organizations and individuals seem to still be living 10 to 20 years in the past in terms of crisis …
Coronavirus and the Permanently Changed Face of 21st Century Crisis Management
The face of 21st Century crisis management has been permanently changed, for worse and for better, by the coronavirus threat. We have always preached the idea of preparing for the worst while hoping for the best. The reality is …
Words Matter! Use the right ones.
[Editor’s note: This guest post from crisis pro Janie Jordan highlights the importance of avoiding negative language in your crisis communications. While it’s more natural for many people to use words like don’t, not, won’t, or can’t when describing …
5 Reasons To Call A Crisis Management Consultant Today
Do you need a professional opinion? While it’s an established best practice to make crisis management a part of day-to-day business, we know the reality is that not everyone has room on their plate to truly make it a priority …
COVID-19 crisis management: Preventing and responding to system flaws
Preventing issues where you can Unprecedented volumes of email are slowing servers and crashing some systems. Customer service lines for many businesses are completely overwhelmed no matter how well staffed they thought they were. Websites are crashing, running erratically, and …
Freakout Crisis Management: The Wrong Way to Respond to COVID-19
Freaking out is not a crisis management plan Headless chickens running amok appear to be in charge of many organizations – including media outlets – in response to the spread of COVID-19 globally and its imminent status as a pandemic. …
Do Your Crisis Management Firefighters Practice Their Skills?
Planning is important, but plans require practice to be used properly in a crisis Imagine you came upon a firefighting team just arrived at the scene of a fire, all milling around with leaders shouting conflicting orders, firefighters not recalling …
Crisis Manager On The Spot Returns!
Join us for quick pro tips from real crisis management consultants We’re bringing back a popular Bernstein Crisis Management series of short, informative blog posts, “Crisis Manager On The Spot”! These will typically feature questions for a crisis management consultant …
Know These Leadership Diseases So You Can Avoid Them
[Editor’s note: The author of this post, Paul Biddle MBE, has 23 years in UK Law Enforcement along with multiple tours of Iraq & Afghanistan. In other words, he knows some things about real world crisis management and crisis leadership. …
Understanding the Three Phases of a Crisis
[Editor’s note: This guest post from Sheri Singer, president at Singer Communications, explores three phases found in every crisis, teaching a bit about each and highlighting the most important phase…which is probably not the one you’d expect!] As one …
Why Crisis Management Best Practices Matter To You
Ever since the early days of Bernstein Crisis Management we’ve referred to much of what we share with readers as, “for all crisis managers, whether it’s in their job description or not”. While we know most of the folks who …
When Crisis Comms is the Right Thing to Do
[Editor’s note: This post is quite interesting as it examines a topic that’s not often approached in the public eye. If a company in crisis knows it’s going out of business regardless of how things play out, how should …
Crisis Management Consultant Talks Epstein and #MeToo Reputation Management With MarketWatch
As the wave of #MeToo allegations rolls on and major bad guys like Epstein grab headlines, Bernstein Crisis Management president Jonathan Bernstein shared thoughts with MarketWatch on how some of these folks have managed to continue operating in public …