Discover the critical role of rapid crisis response in effective crisis management, why immediate action matters & how consultants can help.
The Crucial Role of Rapid Crisis Response in Effective Crisis Management
Posted on: 08, Aug 23
Shell’s Apology For Purchasing Russian Oil During Ukraine Crisis
Posted on: 09, Mar 22
When the people speak, corporations listen Shell has joined a long list of companies being forced by public pressure into crisis management over not taking the hint to back out of business ventures with Russia as the invasion of Ukraine escalated. Thought it didn’t violate any official Western sanctions, Shell’s …
Avoiding the Legal Response Syndrome
Posted on: 16, Aug 20
[Editor’s note: Australian crisis expert Dr. Tony Jaques has just published a new book which addresses the challenge of how to balance legal and communication advice when a crisis strikes: Crisis Counsel: Navigating legal and communication Conflict (Rothstein 2020). In this extract, he introduces the idea of what he …
Five Crisis Communications #Fails for 2020
Posted on: 28, May 20
Avoid these #fail behaviors if you want to stay out of #crisiscomms trouble It’s the year 2020 and yet, sadly, some organizations and individuals seem to still be living 10 to 20 years in the past in terms of crisis communications best practices. Here are five ways in which they …
Coronavirus and the Permanently Changed Face of 21st Century Crisis Management
Posted on: 14, Apr 20
The face of 21st Century crisis management has been permanently changed, for worse and for better, by the coronavirus threat. We have always preached the idea of preparing for the worst while hoping for the best. The reality is that most organizations don’t fully prepare for the worst cases, …
Words Matter! Use the right ones.
Posted on: 06, Apr 20
[Editor’s note: This guest post from crisis pro Janie Jordan highlights the importance of avoiding negative language in your crisis communications. While it’s more natural for many people to use words like don’t, not, won’t, or can’t when describing situations, substituting more positive or at least neutral ways to …
5 Reasons To Call A Crisis Management Consultant Today
Posted on: 31, Mar 20
Do you need a professional opinion? While it’s an established best practice to make crisis management a part of day-to-day business, we know the reality is that not everyone has room on their plate to truly make it a priority every single day. That said, it’s important to remember there’s …
COVID-19 crisis management: Preventing and responding to system flaws
Posted on: 20, Mar 20
Preventing issues where you can Unprecedented volumes of email are slowing servers and crashing some systems. Customer service lines for many businesses are completely overwhelmed no matter how well staffed they thought they were. Websites are crashing, running erratically, and otherwise not performing as usual as a result of extremely …
Freakout Crisis Management: The Wrong Way to Respond to COVID-19
Posted on: 25, Feb 20
Freaking out is not a crisis management plan Headless chickens running amok appear to be in charge of many organizations – including media outlets – in response to the spread of COVID-19 globally and its imminent status as a pandemic. Freakout Crisis Management is not an effective means of responding …
Do Your Crisis Management Firefighters Practice Their Skills?
Posted on: 19, Feb 20
Planning is important, but plans require practice to be used properly in a crisis Imagine you came upon a firefighting team just arrived at the scene of a fire, all milling around with leaders shouting conflicting orders, firefighters not recalling how to properly set up and use their equipment, and …
Crisis Manager On The Spot Returns!
Posted on: 14, Jan 20
Join us for quick pro tips from real crisis management consultants We’re bringing back a popular Bernstein Crisis Management series of short, informative blog posts, “Crisis Manager On The Spot”! These will typically feature questions for a crisis management consultant or other crisis-related expert, submitted by curious readers and our …
Know These Leadership Diseases So You Can Avoid Them
Posted on: 18, Dec 19
[Editor’s note: The author of this post, Paul Biddle MBE, has 23 years in UK Law Enforcement along with multiple tours of Iraq & Afghanistan. In other words, he knows some things about real world crisis management and crisis leadership. Today he explores issues, or as he calls them diseases, …
Understanding the Three Phases of a Crisis
Posted on: 20, Nov 19
[Editor’s note: This guest post from Sheri Singer, president at Singer Communications, explores three phases found in every crisis, teaching a bit about each and highlighting the most important phase…which is probably not the one you’d expect!] As one of the wealthiest people in the world, Warren Buffet says …
Why Crisis Management Best Practices Matter To You
Posted on: 05, Nov 19
Ever since the early days of Bernstein Crisis Management we’ve referred to much of what we share with readers as, “for all crisis managers, whether it’s in their job description or not”. While we know most of the folks who wind up on our site are wearing other hats in …
When Crisis Comms is the Right Thing to Do
Posted on: 15, Oct 19
[Editor’s note: This post is quite interesting as it examines a topic that’s not often approached in the public eye. If a company in crisis knows it’s going out of business regardless of how things play out, how should crisis communications be approached? What are your obligations, and what’s …