Below you'll find a list of all posts that have been categorized as “conflict resolution”
The First Line of Defense: Customer Service as a Crisis Prevention Tool By Michelle Sinning, APR In an age where reputations can rise and fall in a single tweet, customer service isn’t just about resolving problems—it’s about preventing a crisis. Too often, companies treat customer service as the final step …
Clashes are inevitable, but they don’t have to result in lasting damage People are emotional beings, and some conflict is only natural. Conflict run amok is dangerous though, not only because it harms your reputation, spooking potential new hires, investors and the like but also due to the costs it creates. …
Knowing what creates issues can help you avoid them Conflict is bound to happen in any group, but it doesn’t have to lead to lasting issues. By recognizing the signs of conflict and knowing how to best resolve it you can avoid the negative consequences. Thankfully there’s a lot of …
Put your conflict readiness to the test When we talk conflict resolution we’re referring to something far beyond basic people skills or managerial ability. Here at Bernstein Crisis Management, we call it Human Factors in Crisis Management. Higher-ups at most organizations will tell you they’re good at handling conflict, but …
