Take careful stock of the situation before leaping into communications around social change. It’s just good crisis management.
Discussing Social Change: Don’t Leap Before You Look!
Posted on: 15, Jun 23
Crisis Management in Esports
Posted on: 05, Dec 22
With esports popularity continuing to skyrocket, now is the time for top orgs to invest in crisis management and crisis communications.
5 Crisis-Causing Customer Service Mistakes To Avoid
Posted on: 02, Nov 22
Anyone who’s spent time in customer service knows that doing it well is a huge part of protecting brand reputation at the ground level. Take advantage of this to prevent more ‘issues’ from turning into ‘crises’ for your organization!
The Rage Trend Continues
Posted on: 20, Oct 22
Are your crisis and reputation management efforts taking heightened emotional states into account? If not, you’re behind the times.
Why This Should Be The Year Of Crisis Preparedness For Your Brand
Posted on: 07, Mar 22
Would you be ready if you needed crisis management today? While we’re seeing more interest in crisis planning and preparedness work than ever, it’s a simple fact that most organizations out there are not prepared to face a fully fledged, all-hands-on-deck, act-now-or-incur-serious-damage, crisis management situation. Some have no formal plan …
Crisis Communications Tips for Recorded Talks
Posted on: 08, Sep 21
Expert advice for hard conversations with clients, the media, and anyone in between. Tough conversations with clients are a part of doing business in any vertical, and how you handle them can make the difference between someone leaving with a great impression of your brand, ready to pass on the …
Practicing Restraint of Pen, Tongue and Send Button
Posted on: 12, May 21
Practicing Restraint of Pen, Tongue and Send Button A critical crisis prevention best practice That darn Send button. It’s much too easy to click the Send button on any communications device and just as easy for whatever you send to be (a) misunderstood; (b) shared with others along with the …
Crisis Management in 2021 – Are You Ready for the New Reality?
Posted on: 26, Dec 20
Looking at the many issues impacting crisis management in the new year [Keep an eye out for the link to our new (and free!) preparedness survey – 10 Questions To Ask Yourself About Crisis Management in 2021 – at the end of this blog post from international crisis management …
And You Thought 2020 Has ALREADY Been Bad?
Posted on: 12, Oct 20
And You Thought 2020 Has ALREADY Been Bad? Crisis Preparedness and Response Is About to Get Tougher As I write this on October 12, 2020, never in my almost 40 years of crisis management experience have I ever seen an America more prone to erupt in new crises than right …
Keep On Talkin’ About Keepin’ On
Posted on: 08, Sep 20
Are you ignoring the power of proactive positive crisis communications? “And there’s still a lot of faith, warmth, and trust When we keep on keeping on” — Curtis Mayfield, Musician, “Keep On Keeping On” September 8, 2020 — As we head into the last days of Q3 2020 the year …
What is Crisis Management and Why Do We Need A Plan? — The Expert’s Guide
Posted on: 20, May 20
What is Crisis Management and Why Do We Need A Plan? — The Expert’s Guide Learn what crisis management is, why you need a plan, and the key ingredients that will help you survive Defining Crisis Management Crisis management is defined as the process undertaken by any organization to prevent, …
When CEOS Become the Root Cause of Crises
Posted on: 03, Jan 20
One of the toughest challenges for any crisis management consultant is telling the CEO of a client organization that they are part of the problem. When does that happen? When the CEO: fails to insist that crisis management best practices – crisis prevention and response – become an integral …
It’s Beginning To Look A Lot Like…Crisis?
Posted on: 23, Dec 19
“Mail your packages early so the post office can lose them in time for Christmas.” — Johnny Carson While Johnny Carson was certainly having some fun at our mail carriers’ expense, there’s no denying that the holiday season brings plentiful opportunities for organizations of all shapes and sizes to …
The 5 Top Crisis-Causing Mistakes in Customer Service
Posted on: 19, Dec 19
The front desk person at a financial services firm I visited some time ago had a marvelous title on her nameplate, “Director of First Impressions.” She knew that she was in a make or break position for her firm, that initial opinions of new clients may well be influenced …
A Different Take On Peloton’s PR
Posted on: 10, Dec 19
Our crisis management consultants share their takeaways from this outrage outbreak You’ve undoubtedly already seen coverage related to Peloton, maker of high end exercise bikes and treadmills, becoming the first brand to draw the internet’s ire in the 2019 holiday season. While pundits have been furiously drawing lines in the …