The primary goal of crisis management is to provide an organization strong moorings from which to weather the storm that is a breaking crisis through training, crisis prevention and response plans, etc. In this article from CNNMoney.com, management guru Jim Collins explains the ways in which great companies take advantage …
Dark sites are an invaluable tool in crisis management. Those of you not in the business may ask, what is a dark site? Ed Lee, managing director at online media marketing consultancy com.motion, defines it as “a pre-developed, non-public Web site that can be published to the live Web in …
In keeping with the theme of corporations with a complete disregard for reputation management, disgraced insurance group AIG’s appearance before the House Financial Services Subcommitee yesterday did nothing to change public sentiment towards them. “We understand that since our relationship with the Government and taxpayers had changed, our behavior as …
If there’s ever been a company in need some serious reputation management it’s Best Buy. They’re in the news again for mistreating customers, this time busted by HDguru.com for lying about price matching and delivery, among other policies. The article also includes a list of excuses managers allegedly supplied to …
The business of handling national disasters is crisis management on a large scale. Currently, the Department of Health and Human Services is gearing up for a possible pandemic of avian flu. Predicted by many scientists, the timing of this pandemic is unknown. The government has done the right thing and …
Knowing when someone is telling you the truth is very beneficial to those in the crisis management field; understanding the reality of a situation is critical if you want to cover all the angles. In addition, if you have to pitch your services, knowing when a potential client is really …
Another new edition of Crisis Manager just went out. This time we’ve got a fantastic guest piece as well as some thoughts from yours truly on the future of crisis management and Internet communications in the legal world. While you’re reading, please check out the extremely short (one question!) survey …
“When your company or your name is being bombarded with negative commentary, your reputation is on the line and fast response is critical. One of the most effective tools in your arsenal is going to be blogging.” Blogs have moved from obscurity into the mainstream, covering topics from the absurd …
President Obama’s mortgage assistance programs give banks an excellent chance to get some good PR and repair their reputations simply by doing what was mandated – providing assistance to homeowners who are having difficulties. Unfortunately, it appears that not everyone is taking advantage of this opportunity. After hearing a reader’s …
For those of you who are not subscribers, a new edition of our Crisis Manager newsletter went out a few days ago. This month the always-enlightening Chesa Kane of TAO Consultants shares her expertise on Internet reputation management and we get a lesson in crisis management from Newsforce CEO Vince …
Recently, CEOs from eight of the banks who received government bailouts were brought before the House of Representatives to detail what exactly taxpayers are getting for their $165 billion investment. This chance for them to make clear their good intentions quickly became a crisis management disaster with five of the …
Preparedness LLC is a client-focused risk consulting company with a long track record of assisting their clients in safeguarding people, protecting property and minimizing business interruption. Their eNewsletter frequently covers topics of importance to anyone in the business or crisis management fields from advice on readying your home and office …
As marketers begin to better understand how Web site optimization fits into overall campaigns, budget investments in search engine optimization (SEO) will grow at a higher rate each year, compared with other types of search marketing strategies, according to a recent report from eMarketer. The report, “Search Marketing Trends: Back …
As some of you know, I’m a monthly guest columnist for Media Bullseye and, about a week ago, was interviewed for one of their regular Radio Roundtable discussions, where I was interviewed by managing editor Jennifer Zingsheim. Media Bullseye editor Chip Griffin, got to add his viewpoints after I did …
Today we’ve got an article from crisis management colleague and frequent Crisis Manager contributor Judy Hoffman’s Quick Tips on Keeping Cool e-zine. Like what you read? Subscribe here. WHERE HAS OUR CORPORATE CONSCIENCE GONE? If you are anything like me, you have probably been doing a lot ofhead shaking recently. …
