Pilot Had Crisis Management Experience

Posted on: 16, Jan 09

Jonathan Bernstein crisis management, crisis preparation

Given my comment on my blog yesterday about the news of the US Airways crash into the Hudson River — pray first, analyze later — I found this article about pilot Chesley “Sully” Sllenberger interesting. He proves that being prepared for crisis means you can successfully handle crisis. Jonathanwww.bernsteincrisismanagement.com Added …

Hey, hey!!! It’s a Contest!

Posted on: 16, Jan 09

Jonathan Bernstein crisis management

Everybody loves a contest, so here at Bernstein Crisis Management, we thought that a good contest to begin 2009 would be a great idea. Here’s the scoop: If you have a crisis management-related case history worthy of publication in my Crisis Manager: The Internet Newsletter About Crisis Management we have …

A New Approach to Advocacy

Posted on: 16, Jan 09

Jonathan Bernstein crisis management, crisis management expert, Crisis Response

Stephen C. Rafe makes some very good points in his article reported in Crisis Manager – The Internet Newsletter About Crisis Management about the appropriate responses to crisis that a company should take. It’s important in any crisis to avoid confrontational and defensive behavior when confronted by critics. Rafe says …

BIMBO Awards

Posted on: 07, Jan 09

Jonathan Bernstein crisis communications, crisis management, crisis public relations

Have you ever seen Merrie Spaeth’s hilarious “BIMBO Awards“? They’re monthly collections of mostly famous people suffering from foot-in-mouth disease, along with some examples of “doing it the right way” in crisis communications. For example, here was this month’s “winning BIMBO”: “I’m here to tell you right off the bat …

So Much For Those Early Retirement Plans

Posted on: 07, Jan 09

Jonathan Bernstein crisis management

In a blog posting on My Global Career, Kristina Cowan writes about why Americans are altering their retirement plans in response to the state of today’s economy. I was quoted as a good example of someone whose retirement plans have changed due to the recent economic situation. Many retirement portfolios …

A Crisis Management Resolution for 2009

Posted on: 07, Jan 09

Jonathan Bernstein crisis management

To start the New Year off right, I wanted to offer you the format fora resolution that can and, in my opinion, should be adopted by anyorganization that has not engaged in comprehensive crisis planning. CRISIS MANAGEMENT RESOLUTION(Name of Your Organization Here) WHEREAS, (name of organization) is vulnerable to (add …

Managing in a Meltdown

Posted on: 29, Dec 08

Jonathan Bernstein crisis manager, Crisis Prevention, Crisis Response

Published December 29, 2008 by William Hoffman, Managing in a Meltdown offers insight into shippers fears of unprecedented disruptions to supply chains. Manufacturers and retailers are recognizing that coping with today’s economy requires attention to not only their own financial picture but also to that of their transportation and logistics …

Continental Airlines Makes Classic Blunder

Posted on: 20, Dec 08

Jonathan Bernstein crisis management

Take at look at the statement released by Continental airlines after one of their planes slipped off the runway on takeoff at Denver airport today: Continental Airlines Statement Regarding Flight 1404 HOUSTON, Dec. 20 /PRNewswire-FirstCall/ — Continental Airlines (NYSE: CAL) tonight confirmed that flight 1404, a Boeing 737-500 aircraft carrying …

Firearms Manufacturer Misfires

Posted on: 18, Dec 08

Jonathan Bernstein crisis management, Crisis Prevention

In my December 13, 2008 Internet Newsletter About Crisis Management I featured an article by Claire Wolfe on Firearms Manufacturer Misfires. The article represents the damage that can befall a company’s reputation when they don’t respond appropriately to the demands of any given group. It is clear that responding is …

Great Crisis Leaders: 10 Key Characteristics

Posted on: 24, Nov 08

Jonathan Bernstein crisis management, crisis preparation, Crisis Prevention, crisis public relations

In the recent article, Great Crisis Leaders: 10 Key Characteristics, by Pat Rowe, we are reminded of how leaderships’ core beliefs will affect the success or demise of a company or country. These steps include intellectual integrity, the ability to see the big picture, willingness to consider mutiple options, decisiveness, …