Constant Contact Doesn’t Live Up to Its Name

Erik Bernstein crisis management, Crisis Prevention, customer service, Erik Bernstein, Jonathan Bernstein, PR, public relations, reputation management Leave a Comment

Venting after a pair of poor customer service experiences What do you do when a paid service you’ve used for years decides customer service isn’t a priority? In the past the answer may have been wading past multiple levels of rage-inducing robotic phone services or digging through directories to find …