Chicago FAA Fire: A High Volume Crisis Management Scenario

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Nearly 2,000 flights canceled, were the airlines prepared? Flights in Chicago came to an abrupt halt Friday after a fire at a suburban FAA air traffic control facility, creating a serious crisis for airlines, airport officials, and of course the passengers scheduled on the 1,600-some flights that were cancelled as …