PayPal’s User Agreement Faux Pas

Erik Bernstein crisis communications, crisis management, Crisis Response, reputation management Leave a Comment

Unclear wording created a PR crisis for the payment service PayPal found out firsthand the troubles incautious wording can cause after not only customers, but also industry regulators, voiced their concerns about its new user agreement. In it, PayPal appeared to give itself the right to fire up the robocallers, …