Below you'll find a list of all posts from August, 2017
Clashes create conflict One of our challenges as a crisis management firm is helping clients have realistic expectations about what we can accomplish for them. For example, if a situation can’t be “fixed” but only balanced enough that the lasting damage is limited, we’d be asking for trouble if we …
The following is a reprint of the editorial from our August 31, 2017 issue of ‘Crisis Manager’. I started to write a different editorial here but fact is nothing I can say right now felt as important as sharing some info that might help victims of Hurricane Harvey. Instead, I’d …
Failing to keep customers happy is a crisis management concern We’ve all had them – that one terrible customer experience that left us saying, “never again.” Losing even one customer can hurt, and oftentimes truly bad customer experiences impact far more than that. The headlines have been flooded with big …
[Editor’s note: This post is Part 2 from a pair of contributions by guest blogger Cylvia Hayes. To read her first post, click here.] Using a Reputation Crisis to Become Better and Bigger…Instead of Just Bitter If you wind up facing an intense reputation crisis people will ask you about …
To Avoid a Reputation Crisis Don’t Do What I Did! On October 7, 2014 my life blew up. I was serving as First Lady of Oregon, partner to the Governor who was running for reelection. A notoriously mudslinging reporter who had been after me for years finally found something from …
We tell clients to get an outside perspective on things like new products or services whenever possible. When you’ve been close to a project you tend to only see what you want to see, and not what the savage eyes of critics will spot immediately. Boutique and vintage brand BelleChic …
A Life-saving service from the big G [Editor’s note: Thank you to our friend Andy Russell for bringing this new Google service to our attention. If you have a topic you think would be a good fit for our blogs please email it to [email protected]] Google’s latest feature, SOS Alerts, …
