Practice restraint of pen, tongue, and send button Communicating can be a tricky thing. It’s easy to say something but not quite get across what you meant, and just as easy for you to say exactly what you intended and have it be interpreted in a completely different way by …
Why your official spokesperson isn’t the only one who needs media training
Is a lack of preparedness for media interest leaving you vulnerable to crisis? So you have an official spokesperson and they’re media trained to the point that they’d get your message across no matter what the situation. That’s a valuable asset to be sure. But, are they the only one …
Four ways to lie and why they’re a crisis management risk
Don’t let dishonesty creep into your communications Lying is a funny thing. While it’s widely accepted that purposely stating something that isn’t true is classified as a lie and wrong to do, people convince themselves that other forms of lying aren’t so bad. As a kid I was told there are …
Air Force Academy Leader Provides Textbook Lesson in Communication
Following a nasty incident in which racial slurs were scrawled outside some student’s doors at the U.S. Air Force Academy in Colorado, Superintendent Lt. Gen. Jay Silveria gathered every cadet in a hall so they could hear his message. What followed was a demonstration of public speaking ability that was …
HBO’s “Confederate” – When a Press Release is the Wrong Approach
The announcement of HBO’s new show, “Confederate,” which takes place in an alternate timeline where Southern states successfully seceded from the union and slavery remains legal, was already bound to draw criticism. It’s pretty much the definition of a touchy topic. The way the show was announced, however, created even …
Navigating Irma Charities
With friends and family sharing personal stories of preparations and evacuations we’d like to share information about giving for those affected by these massive storms from a trusted source – CharityNavigator.com. Hurricane Irma made landfall in Barbuda on Wednesday morning, September 6th, as a Category 5 hurricane. With winds of …
Major Mistakes in Crisis Management
Avoid the items on this list and up your crisis game Crisis management is often a game of mitigation. That means you stop damage where you can, and reduce the impact where it can’t be stopped completely. Creating additional risks to your reputation and organization in the middle of that …