Delta’s Slow Communications Takeoff Means Reputation Troubles

Posted on: 11, Aug 16

Erik Bernstein crisis management Leave a Comment

There’s no room for a sluggish response to a predictable situation Sometimes, $%@! happens. What really matters is how you handle it. When an outage in Delta’s systems left passengers around the world stranded, the airline failed to step up to the challenge in a timely fashion, and is taking serious reputation …

Booze, Women and another Secret Service Scandal

Posted on: 04, Dec 13

Erik Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Does the Service have crisis management policies in place to cope with misbehavior? Another incident that appears to involve women, sex and booze is further damaging the reputation of the Secret Service, already threatened by revelations related to the scandal in Cartagena. The most recent trouble didn’t start on foreign …