Mistakes happen. You’ll be judged on what you do next. YouTubers are a controversial topic. If you’re a teen or young adult it’s likely you have your own favorites that you’ve spent hours watching, and you may even feel deeply …
Failures in day-to-day communications can create serious threats to reputation Customer service is a critical part of crisis management. The way each individual in your company treats stakeholders is a direct reflection of how your company feels about said stakeholders, …
Robotic corporate messaging isn’t warming anyone up to nasty news Our Three C’s of Credibility are 1) Confidence, 2) Competence, and 3) Compassion. If you read through any collection of corporate messaging you’ll quickly realize that the vast majority hit …
Getting in front of potential issues is often beneficial Doing crisis management right sometimes means sweating the small stuff. While informing stakeholders that they’ll need to update their passwords for your site may seem unnecessary, proactively communicating about the issue …
In today’s climate why does crisis management strategy call for rapid removal of the accused? As recently as a few months ago it wasn’t a surprise to anyone when a company leader or powerful star was protected against allegations of …
Defining what constitutes a crisis for your organization The word crisis means many things to many people. On the homepage of our website we share some of the most common categories of crises, but it’s nowhere near a complete list …
The below post was written by Jonathan Bernstein on April 2, 2015. Since then, we have seen countless severe crises where the damage could have been prevented, or at least reduced significantly. Some of them are still in the headlines today. …
We’ve been speaking out about what’s now been coined “fake news”, an overall lack of fact-checking, and unethical behavior from the media for many years. While many journalists strive to honestly bring news to the people, there are just as …
Everyday choices can create serious issues I can’t count the number of crises I’ve seen during my career that started with an operational decision that seemed like a good idea at the time — but which was fatally flawed from …
Practice restraint of pen, tongue, and send button Communicating can be a tricky thing. It’s easy to say something but not quite get across what you meant, and just as easy for you to say exactly what you intended and …
Is a lack of preparedness for media interest leaving you vulnerable to crisis? So you have an official spokesperson and they’re media trained to the point that they’d get your message across no matter what the situation. That’s a valuable …
Don’t let dishonesty creep into your communications Lying is a funny thing. While it’s widely accepted that purposely stating something that isn’t true is classified as a lie and wrong to do, people convince themselves that other forms of lying …
Following a nasty incident in which racial slurs were scrawled outside some student’s doors at the U.S. Air Force Academy in Colorado, Superintendent Lt. Gen. Jay Silveria gathered every cadet in a hall so they could hear his message. What …
The announcement of HBO’s new show, “Confederate,” which takes place in an alternate timeline where Southern states successfully seceded from the union and slavery remains legal, was already bound to draw criticism. It’s pretty much the definition of a touchy …
With friends and family sharing personal stories of preparations and evacuations we’d like to share information about giving for those affected by these massive storms from a trusted source – CharityNavigator.com. Hurricane Irma made landfall in Barbuda on Wednesday morning, …
