One of the toughest challenges for any crisis management consultant is telling the CEO of a client organization that they are part of the problem. When does that happen? When the CEO: fails to insist that crisis management best …
“Mail your packages early so the post office can lose them in time for Christmas.” — Johnny Carson While Johnny Carson was certainly having some fun at our mail carriers’ expense, there’s no denying that the holiday season brings …
The front desk person at a financial services firm I visited some time ago had a marvelous title on her nameplate, “Director of First Impressions.” She knew that she was in a make or break position for her firm, …
[Editor’s note: The author of this post, Paul Biddle MBE, has 23 years in UK Law Enforcement along with multiple tours of Iraq & Afghanistan. In other words, he knows some things about real world crisis management and crisis leadership. …
Our crisis management consultants share their takeaways from this outrage outbreak You’ve undoubtedly already seen coverage related to Peloton, maker of high end exercise bikes and treadmills, becoming the first brand to draw the internet’s ire in the 2019 holiday …
Don’t make this common, and often damaging, crisis management mistake! In The Hitchhiker’s Guide to the Galaxy, author Douglas Adams famously described the “Somebody Else’s Problem” (SEP) cloaking device as the perfect way to hide even the most noticeable of …
[We came across this post on internet technology expert David Strom’s ‘Web Informant’ blog and thought our readership of “crisis managers, whether it’s in your job description or not” would find this in-depth explanation of several extremely manipulative strategies …
[Editor’s note: This guest post from Sheri Singer, president at Singer Communications, explores three phases found in every crisis, teaching a bit about each and highlighting the most important phase…which is probably not the one you’d expect!] As one …
Ever since the early days of Bernstein Crisis Management we’ve referred to much of what we share with readers as, “for all crisis managers, whether it’s in their job description or not”. While we know most of the folks who …
It is the year 2019. Anything we say or do can end up being captured live and/or as a recording by virtually anyone around us, and then shared globally. Apparently Fisher Investments’ CEO Ken Fisher didn’t get the word. …
[Editor’s note: This post is quite interesting as it examines a topic that’s not often approached in the public eye. If a company in crisis knows it’s going out of business regardless of how things play out, how should …
[Editor’s note: Much like the hashtag fails we saw lead to crisis management disasters so commonly a few years back, the trend of “woke-washing” — trying to champion popular causes to demonstrate what a good company you are while …
[Editor’s note: Today we’re pleased to share a guest post from Australia-based crisis pro Tony Jaques and his Managing Outcomes newsletter. While what exactly constitutes a “bad” reputation certainly varies depending on factors including industry, past behavior, success level, …
In today’s business world, off-the-cuff comments or behaviors by key players can expose your organization to millions of dollars in lost reputation, sales, legal fees, and other recovery costs. How, then, do you determine if you have a loose …
[Editor’s note: This guest post comes to us from Australia-based crisis pro Tony Jaques’ Managing Outcomes e-Newsletter. While part of public relations and crisis management work inevitably involves assisting those who have made mistakes, we agree with Mr. Jaques …
