What changed and why it matters I think “about damn time” sums it up well. Though we criticized Samsung’s initial effort for its slow roll of damaging information and lack of compassion, it’s clear the electronics giant made a choice to …
The Case of the Swastika’d Soles
Mistake steps on profits for footwear distributor Score another one for sharp-eyed Redditors, and another financial loss for a company that failed to spot an issue before it created public problems. California-based Conal Footwear found itself in bad spot after a Reddit …
Chipotle slapped with $2.2b lawsuit…for what?!
When it rains, it pours Chipotle’s made the news for legitimate issues recently, but the latest headline-grabbing happening is a bit much. Leah Caldwell, the California woman suing the company, alleges that Chipotle used an image of her snapped 10 years ago at a …
3 Reasons You Need to Practice for Crisis Management in 2017
Don’t let a failure to practice hurt your operation in the new year You’ve got yourself a crisis management plan, and that’s great, but when crunch time hits that plan isn’t going to stand up and do the work for …
Learning from Cinnabon’s Carrie Fisher Tweet
Don’t point outrage in your own direction with an inappropriate “tribute” share Cinnabon’s Carrie Fisher tweet is the latest in a long string of inappropriate social media shares following the death of public figures. One concerning trend is that the …
3 Online Review Tips for 2017
Looking for a new year’s resolution? How about getting that reputation in gear? As the year winds down we’re seeing a big bump in the number of calls asking for help with online reviews. Yelp and Google are the most impactful …
Guest Post: How Employee Engagement And Strong Reputation Are Linked
[Editor’s note: This article was submitted to us by reader and small business owner Sarah Smith. If you would like to submit an article for our blog we’d love to see it, get in touch at erik@bernsteincrisismanagement.com.] Employee engagement and …
Avoid, Spot, Treat – Frostbite and Hypothermia
A CDC Guide to Winter Dangers With bitter cold in the forecast for much of the country we thought it relevant to share this CDC infographic covering procedures to avoid, spot, and treat both frostbite and hypothermia. For more winter …
Crisis Management Quotables…on Accountability
Ducking responsibility is not an option Accountability is a word that’s thrown around a lot, usually by an angry mob of investors or other stakeholders just before they grab the proverbial pitchforks. And while it certainly appears in boardroom talks …
A Mega Social Media Infographic
115 facts about #socialmedia Social media is hardly new at this point, but that doesn’t mean things like who’s using it, how it’s being used, and best practices to stay out of trouble aren’t constantly in flux. We’ve found that one …
8 Data Security Tips for Small Businesses [Infographic]
Understanding how to keep your data secure [Editor’s note: This guest post came to us from the experts at Australia-based The Service Manager. If you have a submission you think may be a fit for our blogs we’d love to …
Princess Cruises’ Crisis Comms for Dirty Secret
How do you address allegations of illegal dumping and a $40m fine? While a “magic pipe” might sound like something Alice’s caterpillar friend would enjoy, the Princess Cruises definition was quite a bit less whimsical and altogether more disgusting. A …
Samsung’s Share Buyback Gambit
Paying back shareholders isn’t the only thing needed to pull the electronics giant out of crisis When you take a financial hit like Samsung has you’re going to be hearing from a lot of angry investors, and everyone single one …
3 Tips to Prevent Hashtag Hijacking
Reduce the risk factors for online marketing Creating your own hashtag for use on social media is a great way to connect discussions about a specific marketing campaign, product, or event. But, they’re also the perfect target for those looking to …
Guest Post: Should you blame a crisis on a rogue employee or the system?
[Editor’s note: Thank you to our colleague and frequent contributor Tony Jaques for submitting this post on crises created by rogue employees and the excuses that often follow.] Blaming a rogue employee or system failure is a pretty popular crisis …