[Editor’s note: This compelling blog series comes to us from international crisis management expert and Bernstein Crisis team member Tim Scerba.] The Elements of a Crisis A key part of crisis preparedness and issues management planning is remembering that …
[Editor’s note: This compelling blog series comes to us from international crisis management expert and Bernstein Crisis team member Tim Scerba.] When a Crisis Really Isn’t In Aesop’s famous tale, The Boy Who Cried Wolf, a shepherd boy convinces …
[Editor’s note: The following article by Chris Lukach was originally published in the Philly Ad News January edition. It shares an interesting account of a problem many crisis management pros encounter, along with a much-needed wakeup call for communicators …
As we step firmly into 2019 I thought I’d sit down for a few hot takes on the top crisis management issues of the coming year. Here are three that have been top of mind: “Trickle down” from national …
Is this a wake-up call for YouTube about expectations and reputation? It only took one week for YouTube Rewind 2018 to become the most disliked video of all time, at the time of this writing now carrying a staggering 14 …
We hope you enjoy this reprint of a recent editorial from Crisis Manager, the award-winning crisis management newsletter. When a caller asked, “Can you unGoogle me?”, I have to admit it took me a second to respond. Though I chuckled …
Though identifying details including names and locations have been changed, the following is a real-life case study based on Bernstein Crisis Management client experiences. The Crisis “We have traced the probable source of E. Coli that is sickening people …
Improving your ability to deliver the often-intimidating media interview or public statement According to Psychology Today, people are more afraid of public speaking than death. I see you nodding your heads out there, and to be honest when I first …
This article, written by Bernstein Crisis Management president Jonathan Bernstein, has only grown in relevance since it was written. More often than not when we’re assisting clients with breaking crisis response there are reporters involved, and a worrying percentage of …
At the core of every message we create for crisis situations are our Three C’s of Credibility – Confidence, Competence, and Compassion. Without displaying these three items any crisis communication is bound to fall flat, and for the most part …
Celebrity controversy is constantly in the news, but why is it some public figures take more lasting damage than others? Celebrity controversy seems to drive the internet today. Why, though, are some reputations seemingly bulletproof while others are practically obliterated …
[Editor’s note: This guest post comes to us from frequent contributor – and our go-to crisis expert “down under” – Tony Jaques. This time around Tony dives into the dollars and sense behind CEOs engaging on social media in the …
Explaining why a slow trickle of “small” bad news keeps companies facing major crises in the headlines Why do seemingly minor issues result in damaging headlines for organizations facing crises? In this interview for NPR’s Marketplace, Bernstein Crisis Management VP …
Is There a Loose Cannon on Your Deck? By Jonathan Bernstein & Anthony Moore Loose cannon referred to an actual weapon before it entered the language as a metaphor. In the days before ships were equipped with fixed-turret guns, muzzle-loading …
[Editor’s note: We love hearing about how other seasoned experts think. Though methods vary, the minds behind those who have risen to the top of their respective fields are typically incredibly interesting, not to mention containing knowledge anyone can use. …
