Expert advice for hard conversations with clients, the media, and anyone in between. Tough conversations with clients are a part of doing business in any vertical, and how you handle them can make the difference between someone leaving with a great impression of your brand, ready to pass on the …
Breaking down a reputational tough spot The United States Postal Service (USPS) has seen no shortage of crisis communications challenges connected – directly or tangentially – to its strange status as a business enterprise operated by the federal government. Though most will say out loud that they have low expectations …
Recent burst of serious disruptions highlights need for crisis preparedness and planning Ransomware hackers shut down a critical oil pipeline. A single ship blocks the entire Suez Canal. Animal rights protestors blockade four McDonald’s distribution centers in the UK, impacting 1,300 restaurants. Covid-19 disrupts every aspect of the global supply …
Practicing Restraint of Pen, Tongue and Send Button A critical crisis prevention best practice That darn Send button. It’s much too easy to click the Send button on any communications device and just as easy for whatever you send to be (a) misunderstood; (b) shared with others along with the …
The following, from author Kristopher Scott, originally appeared in Platform Magazine’s March edition. Thanks to Kris and the crisis experts quoted, including Dorothy Crenshaw, Jason Mudd, and BCM founder Jonathan Bernstein for giving us permission to reprint! Reputation Management: The Next Seussville Classic One fish, two fish. Black fish, white …
So You Got A Bad Review. Now What? If your ratings are steadily dropping on review sites, it might be time for action While sometimes it’s tempting to think of crisis management solely in terms of celebrity misbehavior, CEO apologies, and glitzy trial cases, those aren’t exactly everyday situations for …
By: John Cleary, Shareholder, and Kayleigh Shuler, Associate, Polsinelli PC, Tech Transactions and Data Privacy Practice Group Recent years have seen companies large and small continue to grapple with the much-feared cyber incident. Yet surprisingly few have meaningful and up-to-date incident response plans (IRPs) in place to manage and …
Should your organization be considering this powerful tactic for building both influence and audience? Once you’ve been in this business long enough you can’t seem to avoid spotting crisis management lessons everywhere. While perusing the latest entertainment news and celeb gossip (give me a break on that one, it can’t …
Looking at the many issues impacting crisis management in the new year [Keep an eye out for the link to our new (and free!) preparedness survey – 10 Questions To Ask Yourself About Crisis Management in 2021 – at the end of this blog post from international crisis management …
5 Tips: How to Select a Crisis Management Consultant Choose the right crisis management consultant with this advice from an expert First, what IS a crisis management consultant, at least in the world of PR? Well, the best analogy we’ve ever seen is that of firefighting. If you want to …
And You Thought 2020 Has ALREADY Been Bad? Crisis Preparedness and Response Is About to Get Tougher As I write this on October 12, 2020, never in my almost 40 years of crisis management experience have I ever seen an America more prone to erupt in new crises than right …
As more healthcare providers see ransomware attacks crisis preparedness is put to the test Universal Health Services (UHS) is one of the United States’ largest health care providers, with 26 acute care hospitals, 328 behavioral health facilities, and 42 outpatient facilities. so when media reports of a ransomware attack impacting …
Are you ignoring the power of proactive positive crisis communications? “And there’s still a lot of faith, warmth, and trust When we keep on keeping on” — Curtis Mayfield, Musician, “Keep On Keeping On” September 8, 2020 — As we head into the last days of Q3 2020 the year …
[Editor’s note: Australian crisis expert Dr. Tony Jaques has just published a new book which addresses the challenge of how to balance legal and communication advice when a crisis strikes: Crisis Counsel: Navigating legal and communication Conflict (Rothstein 2020). In this extract, he introduces the idea of what he …
There is a psychological concept that 12-step programs introduced called “hitting bottom.” It refers to the point at which an individual feels so much pain from what he or she has been doing that the fear of continuing “as is” is greater than the fear of change. At that point, …
