Quick advice to start your course to being media-ready A lot goes into being prepared to speak to the media, and it can be a daunting skill to learn. But, in our experience, if you’re an expert in your field …
Can the ridesharing service correct before it swerves out of control? We all knew serious change was required at Uber in order for the ridesharing service to survive. Explosive growth got it to the top, but massive and repeated reputation …
Leadership is under the microscope like never before While overall forced turnovers are in decline, the proportion of CEOs being fired for ethical issues is on the rise. The percentage remains relatively low, but the trend is one all organizations should …
3 simple items guaranteed to improve your messaging Credibility. It’s what every communicator strives for, especially when you’re discussing a crisis situation. And, it’s what many communicators fail to achieve – not through lack of speaking or writing skill, but …
[Editor’s note: Today’s post comes to us courtesy of Beth Kotz, Credit.com contributing author. Being hit by a cyberattack brings serious financial and reputational repurcussions, which makes working to prevent and prepare for the various possibilities an important part of any crisis …
Learning from the success, and mistakes, of others Though there’s always a bit of debate over precisely how they’re measured, annual polls like the Harris Reputation Quotient are useful because they track shifts over time. For crisis management consultants this …
You can’t rely on others to tell your story The inspiration for today’s Crisis Management Quotable hardly needs any introduction. Carol Burnett is one of the most famous actresses and comedians of all time, and she’s left a trail of …
Online reputation and review management are critical to every industry today. More than 70% of potential customers will do a Google search before deciding whether to do business with you, and all it takes is a couple negative results for …
Did you catch this viral story? You likely caught one of the many links sharing the story of a Popeye’s manager “arrested for dipping chicken in cocaine” early this month. The story went viral and was widely distributed as legitimate, …
Do you think traditional news media remains a viable means of communicating during a crisis? Maybe it’s a lower priority than you think. A 2016 Gallup poll surveyed Americans on trust levels for various institutions and found that former bastions …
[Editor’s note: In light of the 45,000+ ransomware attacks being reported today, we thought this guest post from tech writer Rick Delgado to be particularly pertinent.] 5 Essential Cyber Security Strategies You Need to Know Securing your business has taken on …
We speak to a lot of students around the country, and one thing we’re frequently asked is “what does your typical day look like?”. One of the fun things about this field is that the “typical” day for any type …
Thoughts on language and communication Federico Fellini is one of the most influential filmmakers of all time, which automatically gives him some credibility when it comes to insight on how people think (in my book at least!). Let’s head straight …
Latest statement is the first step to recovery for the troubled airline After a…turbulent (so sorry, couldn’t resist) couple of weeks, United finally has its head on straight. The company’s 4/27/17 press release was on the money, and although it can’t …
Hard facts on why YOU should care about online reviews 68% of millennials trust online reviews most For every star a business gets in their rating, their sales revenue will increase from approximately 5-9% 22% of consumers will not purchase …
