Planning is important, but plans require practice to be used properly in a crisis Imagine you came upon a firefighting team just arrived at the scene of a fire, all milling around with leaders shouting conflicting orders, firefighters not recalling …
Know These Leadership Diseases So You Can Avoid Them
[Editor’s note: The author of this post, Paul Biddle MBE, has 23 years in UK Law Enforcement along with multiple tours of Iraq & Afghanistan. In other words, he knows some things about real world crisis management and crisis leadership. …
Avoiding the Somebody Else’s Problem Field
Don’t make this common, and often damaging, crisis management mistake! In The Hitchhiker’s Guide to the Galaxy, author Douglas Adams famously described the “Somebody Else’s Problem” (SEP) cloaking device as the perfect way to hide even the most noticeable of …
Have You Premeditated Any Evil Lately?
This guest post from leadership coach, facilitator, trainer, and author Mike McKenna takes a look at a strategy that will help you save projects before they ever encounter their first hurdle out there in the real world. Mike and …
Keeping Your Eye on the Ball during a Crisis
Crisis management mistakes can cost you. In this guest post Tim Scerba, multinational reputation and crisis management expert, explains a deceptively simple problem that impacts crisis teams around the world. There is a lot going on during a crisis training. …
So You Don’t Think You Need Crisis Training, Huh?
I haven’t learned to do anything really well without training and lots of practice. I suspect this is true for you in your personal and professional lives. We all have areas in which we’re naturally more skilled, of course, but …
Why Everyone Who Touches Your Social Media Accounts Must be Crisis Trained
When the need to respond to complaints clashes with a lack of training dangerous sparks can fly Dealing with online reputation is a regular part of doing business today, so much so that many overlook how disconcertingly easy it is for …
Crisis Management Quotables…on Learning from Others
Take notes from others before it’s your turn to go on stage The playwright Terence, also known as Publius Terentius Afer, was brought to Rome as a slave, educated, and later freed because of his writing ability. So impressive were …
Crisis Management: Fix it…but don’t Forget
Fix it and forget it is great when it comes to cooking, not so much for crisis management. Many organizations, once clear of a crisis situation, simply move on with business as usual. While we understand the urgent need to …
Practice for Crisis Preparedness
Perfect crisis management takes practice, practice, practice Practice makes perfect. We’ve heard it from parents, teachers and coaches all of our lives, so why do so many organizations neglect the fact that they need to practice their crisis management plans …
Crisis Simulations for the Win
As in other pursuits, you have to train to be good at crisis management Would you step on stage to perform a play without ever going through rehearsals? Do you think you’d be successful at the free-throw line if you …
Mass Shootings – Think Prevention as well as Response
Editor’s note: The following guest post from crisis management expert Rick Amme was written several months before Newtown. In his own words, “Unpleasant as this is, it is something you have to think about in a position of leadership: prevention, …
British Red Cross Disaster Response Challenge
A hands-on crisis management experience Have you ever wondered whether you could handle the intense crises encountered by real Red Cross disaster response teams? Maybe you’re trained in crisis management, but want to get some real, “down in the trenches” …