Crisis Management Quotables…on Learning from Angry Stakeholders

Posted on: 23, Jan 14

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Look past the heated tone and understand the issue at hand We don’t think anybody’s going to dispute the brilliance or business savvy of Bill “Microsoft” Gates, so let’s get right into this week’s Crisis Management Quotable: “Your most unhappy customers are your greatest source of learning.” — Bill Gates …