Crisis Management for One, Please

Posted on: 03, Aug 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management, social media Leave a Comment

Protecting your reputation on the ‘net When your small business is reliant largely on word of mouth, as they so often are, how do you protect its reputation when upset customers get vocal on the web? This quote, from an AmEx Open Forum article by Angela Stringfellow, features some solid …

Did Someone Break the Delete Button?

Posted on: 17, Dec 11

Erik Bernstein crisis communications, crisis management, crisis public relations, Crisis Response, public relations, reputation management, social media Leave a Comment

Sometimes the right crisis response is to delete Retailer Lowe’s is in the midst of a social media breakdown, as thousands of racist comments flood a post on their Facebook page explaining why it’s pulled advertising from the TLC show, “All American Muslim.” Media across the country caught wind of …